Can't buy map pack dlc. Website says I purchased game through Steam.

from Elemental Forums

When I click the link in Frogboy's original post about the map DLC being available, the page gives me the following message:

 

"

Purchase the Map Pack DLC from Steam

Our records indicate that you purchased Fallen Enchantress from a third party distributor. Please purchase the Map Pack from Steam.

 "
 
The problem: this isn't true.
 
When I try to purchase the map dlc from the Stardock online store (which shows that I purchased FE through Stardock), I get this message:
 
"

DLC Parent Product Required

 


We're sorry, but it appears that you didn't purchase or receive Fallen Enchantress from Stardock. 
To purchase the Map Pack DLC, please visit one of our partners:"

 
 
Help!  
 
 
 
6,604 views 9 replies
Reply #1 from Elemental Forums Top

Press Login and log in.

Star Control: Origins
Reply #4 from Elemental Forums Top

Then I have no idea!

Reply #6 from Elemental Forums Top

Thank you!!

Reply #7 from Elemental Forums Top

Well, IF you purchased through steam, the map pack is available for download in Steam.  So I would go right to steam and purchase it.  Did you register your key with Stardock?

Reply #8 from Elemental Forums Top

Unfortunately I didn't buy Fallen Enchantress through Steam.  That would make this all very easy!

Reply #9 from Stardock Forums Top

The same thing happened to me. I sent an angry letter to customer support. Today I received an email from Stardock offering to sell it to me and I was able to buy it successfully.