Sins of a Solar Empire-Trinity Will not load, black screen & minidump error

Anyone have this issue? Know how to fix this?

from Stardock Forums

Just downloaded SoaSE-Trinity from Stardock.com. Immediately it would not work, black screen and a minidump error. I have tried many option found on the internet and I cant get it to work. Emailed CS for support on this subject with no answer, just and automated email response pointing me to a forum ive already read.

I would really like to play this game, since I paid for it and all. Any help would be appreciated.

 

12,330 views 10 replies
Reply #1 from Sins Forums Top

It is an issue with the installer, and it affects both Sins Trinity and Gal Civ I Ultimate Edition on Steam...devs should be back to work on Monday and probably weren't aware of the issue cause of the Holiday...

Reply #2 from Sins Forums Top

Checking on this now.  Were you using Stardock Central or just the direct download link?

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Reply #3 from Stardock Forums Top

Yeah I'm having the exaqct same issue.  I downloaded it from the link and using the stardock installer.  Same problem.  Same responses from CS as well.  Automated response and links to non helpful ideas, then put on ignore. 

I paid with Paypal and have now entered a dispute to get my $ back.

Reply #4 from Sins Forums Top

This is unacceptable, I am experiencing the same issue on startup. Played the game before on this rig, and it ran great, even before I upgraded my machine.

The worst part is that they have not even addressed the problem yet. They have an obligation to their customers, and it's not being met.

 

Reply #5 from Stardock Forums Top

totally agree they are ignoring us totally.  Refused a refund request forcing me to take it to PayPal claim.  I don't understand what is happening that they think it's ok to ignore us.

 

Reply #6 from Sins Forums Top

If you'd like to PM me your support ticket number, I can check on it for you.  Please note, I cannot process refunds (I'm not tech support), but I can probably figure out what your issue is.

Reply #7 from Sins Forums Top

Just brought SINS Trinity thru Stardock Central and I am having the same problem. Any fix?

Reply #8 from Sins Forums Top

I'd try what Brad posted for Fallen Enchantress. Should work just as well for Sins: Trinity if it's not downloading correctly:

https://forums.elementalgame.com/434672

I'd also recommend turning off any anti-virus during download/install, as it may lock the file.

Reply #9 from Sins Forums Top

Quoting Yarlen, reply 9
I'd try what Brad posted for Fallen Enchantress. Should work just as well for Sins: Trinity if it's not downloading correctly:

https://forums.elementalgame.com/434672

I'd also recommend turning off any anti-virus during download/install, as it may lock the file.
End of Yarlen's quote

I tried everything form above ^^^ to reinstalling, re-downloading (thru stardock), windowed mode, texture change, disabling intro movies, to no avail.  Haven't heard back from support yet. I can't figure it out. 

Reply #10 from Sins Forums Top

If you PM me your support ticket, I can look it up and see if I can sort it out.