Created a support ticket 10 days ago - have a question on upgrading Fences from 1.x Pro to 2.0

from Stardock Forums

Do you not reply to tickets within 24 hours? Or at least 2 days?

fences
8,858 views 6 replies
Reply #1 from WinCustomize Forums Top

We try to. What is your ticket ID?

Reply #2 from Stardock Forums Top

Quoting Zubaz, reply 1
We try to. What is your ticket ID?
End of Zubaz's quote

Thanks. I work as support myself, so found it a bit strange. But maybe you get hundreds of tickets per day...
Anyway, my ticket is #MAD-261-21863 

Siege of Centauri
Reply #3 from WinCustomize Forums Top

You have a response now.

Please note that replying to a ticket without being prompted by the support team resets your ticket position in the queue.

Reply #4 from WinCustomize Forums Top

I'm also waiting on a ticket that was started on Friday.  I haven't replied to anything.  Perhaps there's a glitch somewhere.

Reply #5 from Stardock Forums Top

Responded.

Reply #6 from Stardock Forums Top

Quoting Zubaz, reply 3
You have a response now.

Please note that replying to a ticket without being prompted by the support team resets your ticket position in the queue.
End of Zubaz's quote

Thanks, I saw your reply and it helped. You can close that ticket.