I've been a loyal Stardock customer for the better part of a decade. WoM's bugged release was a big disappointment, but I know it was for Stardock and was relieved when Brad (Wardell, the Chief Executive Frog of Stardock) owned up to it and made an unfortunately extraordinary gesture to his customers -- not unfortunate that he made it (though I'm certain it starts off FE and the next expansion with big holes in that Stardock won't be receiving a penny of sales revenue from their most loyal fans who pre-purchased WoM for either Fallen Enchantress nor the next expansion also promised free to the early birds who got a spoiled, rancid worm -- so their marketting team is gonna have to work pretty hard to find enough new customers to cover those holes), but rather unfortunate in how extraordinary it is.
I shop at discount brick-and-mortar stores (for groceries or general merchandise), and if anything goes amiss on my trip, in most of those stores, store managers and owners bend over backwards to more than make up for whatever harm or inconvenience they caused their customers. This basic 'do right when you fark up' mentality seems tragically and more and more absent from the media industry at large, most particularly sharp with games and software publishers. I find it unfortunate most publishers say 'Ah well, sucks to be you!' to the customers they've failed and not only don't offer refunds or credits to the customers who paid for their products, but cut their losses by ceasing development to address the bugs in the software they sold.
I confess to being a bit impatient myself for the first patch to come out, but I do know that they are, indeed, working on it diligently -- see Derek Paxton's post at https://forums.elementalgame.com/434823 for a rolling changelog (he keeps updating it) for the first patch -- and expect they will continue to do so for years to come. WoM, I guess, is left as-is, but to attract and keep the new customers they need to cover the freebies they have given to the WoM early buyers, I'm sure they plan to support FE for at least as many years as they have their shining gem (well received by many critics), Galactic Civilizations II.