Fences 2 Beta1 crashes Explorer on Win7 64 bit, just like Fences Pro

I want my money back.

from Stardock Forums

I just installed Fences 2 Beta1 on my Win7 64 bit machine. It crashes Explorer just like Fences Pro. Please refund my $10.59.

fences
10,701 views 12 replies
Reply #1 from WinCustomize Forums Top

You didn't buy Fences 2 beta. Why on earth would SD refund you?

Reply #2 from WinCustomize Forums Top

Can you link to your previous posts concerning the crashes? That would help troubleshoot the issue further.

 

The Political Machine 2024
Reply #3 from WinCustomize Forums Top


I just installed Fences 2 Beta1 on my Win7 64 bit machine. It crashes Explorer just like Fences Pro. Please refund my $10.59.

End of quote

You can find our refund policy located at https://store.stardock.com/policy.aspx

We offer full refunds for Stardock products after technical support is utilized and is not able to resolve any technical issues you have.

Contact support@stardock.com and we'll start the process of trying to fix this or providing a refund.

Reply #4 from LittleTinyFrogs Forums Top
It's crashing on Windows 7 Enterprise 32-bit on startup as well. Once Explorer restarts, it's fine...from a practical standpoint it just increases the time it takes to boot and login and get to work.
Reply #5 from WinCustomize Forums Top

Quoting Ynglaur, reply 4
It's crashing on Windows 7 Enterprise 32-bit on startup as well. Once Explorer restarts, it's fine...from a practical standpoint it just increases the time it takes to boot and login and get to work.
End of Ynglaur's quote
Email support so we can take a look at some logs.

Reply #6 from WinCustomize Forums Top

Sadly, I also had to uninstall Fences. Since I skin for IconPackages everyday, I have to use the "Rebuild Icon Cache" quite often. After I installed Fences, everytime I would use this function , explorer would crash. After awhile it just got too aggravating, so I uninstalled Fences and haven't had a crash since.   -- Ace --

( Win7 Ultimate  --  64 bit )

Reply #7 from WinCustomize Forums Top

Quoting AceMatrix, reply 6
Sadly, I also had to uninstall Fences. Since I skin for IconPackages everyday, I have to use the "Rebuild Icon Cache" quite often. After I installed Fences, everytime I would use this function , explorer would crash. After awhile it just got too aggravating, so I uninstalled Fences and haven't had a crash since.   -- Ace --

( Win7 Ultimate  --  64 bit )
End of AceMatrix's quote
-sigh-
Posting to the forums (now) and not sending an email to support is less than helpful.  ;)

{Having said that, no one else is reporting this.  Fences 1 or 2?}

Reply #8 from WinCustomize Forums Top

Yes Zubaz, I know... -_- , It's just that most problems are not that big of a deal to me...I mean...not compared to what I went thru in the 70's over in Asia. I have a tendancy to just go with the flow ...it is a beta after all. I have confidence in you guys, I know you'll get it right. You always do. ( by the way , it was the Beta I was using.)   -- Ace --

Reply #9 from Stardock Forums Top

Quoting AceMatrix, reply 9
I have a tendancy to just go with the flow ...it is a beta after all. I have confidence in you guys, I know you'll get it right. You always do.
End of AceMatrix's quote
Thanks for the vote of confidence.  THe thing is though . .and I used to do this myself, I KNEW Stardock would fix bug X in software Y because they cared about the software and the customers AND SOMEONE ELSE PROBABLY REPORTED IT ALREADY.

After joining the team I found only the first two parts were true.  It's amazing how so many people can know about some odd combination of settigns that we never thought anyone would use . . . and no one told us because it was really a tiny thing.  Crazy.

 

If you ever feel like helping out and have some free time, I'd appreciate if you could contact support so we can get you a tool to run with IP and Fences installed again.  Thanks!

Reply #10 from WinCustomize Forums Top

I did  just that Zubaz, as you will see in my PM.    -- Ace --

Reply #11 from Stardock Forums Top

I have that very same (d)ef(f)ect :((

Win7 Prof. 64 bit... when starting up the system, Windows Explorer dies two times and is restarted, after this everything works fine....

 

Any ideas on how to fix this? Any information I can provide?

Reply #12 from WinCustomize Forums Top

Quoting georgarmbruster, reply 11
Any ideas on how to fix this? Any information I can provide?
End of georgarmbruster's quote

Quoting Zubaz, reply 7
Posting to the forums (now) and not sending an email to support is less than helpful.
End of Zubaz's quote

support@stardock.com