Help needed

downloading bought softwere

hi i bought the full prog today all went throw but i havnt had a download email to link to downloading bought softwere from you how long should it take

1,707 views 16 replies
Reply #1 Top

I also purchased full program last night about the same time and have yet to recieve download links or registration numbers.Same question, when can I expect to hear from stardock about my purchase?

Reply #2 Top

You can download Stardock purchases directly from the My Downloads page on the store by logging in with the account used to purchase them.

Reply #5 Top

The store system does appear to be working from here. If you're unable to log in with the same credentials as previously, support should be able to get things sorted for you.

Reply #6 Top

I just signed in at the my downloads page link you posted and sign in was successful but it said no registrations availible.

Reply #9 Top

I took a look at your ticket, and we responded on the 6th, but haven't gotten anything since, so it's possible your reply got lost along the way.  In any case, I looked at your account, and everything is registered properly.  Make sure you're using the same email address you used to purchase it, and try logging in again.  Here's the link again if you need it:

https://store.stardock.com/myaccount/products

Reply #10 Top

hi all is ok now its just showen up to download all  13.47 uk time monday  download email with link in has just come thanks :D :D :D

Reply #11 Top

It's possible your order was stuck in the parser, and didn't get pushed through until recently.  All's well that ends well, I guess!

Reply #12 Top

I have a q how do you get to know when new copys off the softwere come out i have the full prog object desktop

Reply #13 Top

While we transition you can keep an eye on these forums.  We are working on a replacemetn downloader application though.  You can read about it at https://forums.wincustomize.com/413462

Please let me know whether this resolves your problem or if you have any additional questions.

Reply #14 Top

in the theme manager prog i tryed to download a theme a message came up saying assocate a prog to open this file in default progs im lost on this  i noticed the prog only has 3 demo s in it   cant you point me to were to und4rstand how to download the thems on your site via theme manager prog  

Reply #15 Top

You can add any downloaded theme to Theme Manager like this: