How to activate products

from Stardock Forums

Hi,

I bought a Object Desktop subscription on the 16th. It did not show up under My Downloads. I immediately created a Support Ticket. On the 21st I got an answer that the problem was fixed. The software now shows up under My Downloads.

I downloaded WB and installed it. Upon starting the program a activation screen pops up. What am I supposed to enter there? All the software components show [No serial number required] as well as the Object Desktop entry itself.

I have updated my Support Ticket but have not received an answer, yet.

Regards

6,127 views 10 replies
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Reply #3 from WinCustomize Forums Top

Ok ... I did checked mine and I have serials for the software ??

The Stardock office is going on Holidays,  so it's bad timing ...  :S

Hope you get things sorted soon ..

Reply #4 from Stardock Forums Top

Whoever fixed the problem with my account did a horrendous job. First no entries at all and now entries without serials.

Reply #5 from WinCustomize Forums Top

I don't have high hopes for this working but it might-

Try clearing your browser history, cache and cookies and then logging back into your products page.

Reply #6 from Stardock Forums Top

@DaveRI

Your suggestion did not work. Thanks anyway.

 

There seems to be a problem on Stardock's end. They admitted to an error on their side in their reply to my ticket but did not fix it properly (or at all).

Reply #7 from WinCustomize Forums Top

It looks like there as a database Issue.  It shpould be fixed now.  Let me know if it isn't.

Reply #8 from Stardock Forums Top

Hi,

the serials show now. Thank you for the fix.

 

Edit: WB complains that it can not write the activation signature.

 

Edit2: Re-installing WB fixed it.

 

 

Regards

Reply #9 from WinCustomize Forums Top

Yay!

Reply #10 from WinCustomize Forums Top

:thumbsup: