STARDOCK HAS CRAPPY CUSTOMER SERVICE AND REFUSES TO REFUND MONEY... THEY SOLD IMPULSE AND NOW CUSTOMER SERVICE HAS GONE TO THE DOGS.... CAR SALESMEN HAVE BETTER SUPPORT THEN THESE GUYS

from Stardock Forums

Ticket ID: EHH-218271
   Subject: cancelorder cant place number into impluse dont want it then....
   Department: Stardock - Sales
   Priority: Sales
   Status: Open

 

THIS IS THE WORST COMPANY EVER. I HAVE HAD NOTHING BUT ISSUES DOWNLOADING THIS WITH IMPULSE AFTER I RENEWED MY MULTI YEAR MEMBERSHIP.. (I BOUGHT IT TWICE LAST TIME). NOW OBJECT DESKTOP CAN NOT BE DOWNLOADED AT ALL ON IMPULSE! THEY ARE RUDE SAY I HAVE NOT RESPONDED WHEN I HAVE AND THEY ARE FULL OF IT... THEY ASK WHAT DO I WANT I SAY FULL REFUND. THEY REPLY YOU NEED SUPPORT TICKET.. I SAY YOU GUYS DELETED IT...  TMA-827356 THEY THEN SAY THEY MERGED IT... THEN THEY SAY I DID NOT RESPOND... WHEN I HAVE... I WANT A FULL REFUND.... THESE GUYS AT STARDOCK ARE STUPID. GUESS I GOTTA MAKE PUBLIC MY ISSUES SO OTHERS WONT GET RIPPED OFF BY STARDOCK LIKE I DID....

160 views 7 replies
Reply #2 from Stardock Forums Top

Quoting waxplay3r, reply 1

 

WELL IF STARDOCK WOULD SUPPORT THEIR PRODUCTS THEN THEIR WOULD NOT BE ANY ISSUES. I TRIED IT ON WINDOWS 7 PRO... IMPULSE NO GOOD TO TAKE MY SERIAL KEY... WONT AUTO UPDATE.... SHOULD I TRY IT ON WINDOWS 8? BUT THEN WHATS THE POINT OF STARDOCK WHEN YOU HAVE WINDOWS 8.... I TOOK WINDOWS 7 PRO OFF AFTER ALL THIS CRAP FROM STARDOCK AND NOW USE JUST WINDOWS 8 DEVELOPERS PREVIEW.

Sins of a Solar Empire II
Reply #3 from WinCustomize Forums Top

Contact sales@stardock.com .

W8 is in pre beta (alpha/dev) development. If you are using it, you cannot expect gameware/software to work with it.

No modifications will be issued until W8 RTM appears.

Reply #4 from WinCustomize Forums Top

 Impulse was sold to Gamestop and no longer supports ODNT. You can now simply go to the store https://store.stardock.com/myaccount and get all your software. Just log in with the same info you purchased with.

No need for all CAPS or red text. All you needed to do was ask here in the forums. See how easy that was?

Reply #5 from WinCustomize Forums Top

FYI Impulse doesn't work anymore, you have to download your files from your account. There have been enough announcements about this. The files are all there, should you wish to look... but it sounds to me like you just want to rant.

Goodbye ;)

Reply #6 from WinCustomize Forums Top

:banhammer:

Reply #7 from Stardock Forums Top

Quoting Wizard1956, reply 4
 Impulse was sold to Gamestop and no longer supports ODNT. You can now simply go to the store https://store.stardock.com/myaccount and get all your software. Just log in with the same info you purchased with.

No need for all CAPS or red text. All you needed to do was ask here in the forums. See how easy that was?

 

THE POINT IS ABOUT IMPULSE AND NOT BEING TOLD THAT IT NO LONGER WORKS WITH IT. THEN BEING TOLD TO DOWNLOAD IT ONE BY ONE. THE ONLY REASON I RENEWED WAS THAT BEFORE I WAS ABLE TO DOWNLOAD VIA IMPULSE. NO IMPULSE THEN NO RENEWEL. I DO NOT WANT TO DOWNLOAD ONE BY ONE THAT IS SO 1ST CENTURY. WHAT NEXT USE CD ROM TO INSTALL.... THEN THEY DONT TELL ANYONE THAT THEY GOT RID OF LIVE SUPPORT.... SO I WANT A FULL REFUND....