Ahh thanks for letting me know Shirley. I'll be sure to not send follow up messages. I actually thought I might be helping them out by sending more information regarding the duplicate orders. I also had a preorder in that particular order and wanted to make sure that didn't get applied twice. In the future I'll be more patient As I mentioned earlier, with CC payments coming due and fairly balanced budget, I was getting a bit nervous about things.
Perhaps you guys could implement an automated system that, if a ticket hasn't been addressed after XX amount of time, then send another automated email saying something like, due to backlog, we will address this as soon as possible and not to worry that the ticket has been lost in the abyss of email land... or some such thing
Anyway, you guys have always been awesome when straightening out these things. Thank you again for your continued top notch support!