Also missing a game

from Stardock Forums

So, stupid me, I forgot to write down the purchase order number after buying a game yesterday.  Still no serial number after the 24 hours, although a friend of mine purchased the same game (Academagia) this morning and has it in his games list.

The strange thing is, when I log in, the game is sitting in my cart.  But I know I purchased it yesterday.  I'd purchase it again just to be sure, but then I'd be paying full price anyway.Sent in a ticket to sales this morning, only to find out that Stardock's on vacation till January 3rd. :annoyed:

Needless to say, I'm a bit annoyed at the moment.  This is the first D2D-type game I've ever had a problem with and considering it's my first Impulse/Stardock purchase, it's not leaving me with warm fuzzies.

Edit: Corrected who I sent email to.

1,583 views 5 replies
Reply #1 from WinCustomize Forums Top

You need to use the same login to impulse as the email you used to purchase the game. Your current login does not indicate that you've purchased anything (current customer).

Reply #2 from Stardock Forums Top

I did use the same log-in, but perhaps that means my purchase didn't go through.  A bit odd, but I'll try purchasing it again and if I get double-charged, I'll simply contact sales again.  Thanks. :)

Siege of Centauri
Reply #3 from Stardock Forums Top

Okay, I've re-attempted a purchase and it says:

This order has been queued for processing by customer service. You will receive an email within one business day, at which time you will be charged and your products delivered.

I seem to remember that being the message that was there yesterday when I purchased.

Sinking feeling I have that I'll end up double-charged, but hopefully sales will see this thread and just cancel out the one order.

Reply #4 from WinCustomize Forums Top

This order has been queued for processing by customer service. You will receive an email within one business day, at which time you will be charged and your products delivered.
End of quote

I think "business day" is the important part of that statement. You'll probably need to get with sales on Monday.

Reply #5 from Stardock Forums Top

Likely so.  I just found it out that a friend of mine who bought early this morning got it right away and mine was hung up yesterday.  Ah well, just have to wait until Monday.  Thanks for the help.