(Impulse) Not impressed

from Elemental Forums

So, after deciding to wait for version 1.10 before picking up Elemental again I find myself in a bit of a perculiar situation.

I fully realise this might not be the proper forum for this. However, since Elemental is the only reason I would have to even deal with the issue at hand it's fair enough.

 

Anyway, this is the issue: Impulse doesn't work.

It's as simple as that. I downloaded the installation file (WinXP client) from the impulse website. Ran the installer. Agreed to the terms. Wait for the thing to run the install and then... error message before the installation program has even finished.

The pop-up-box says as follows: "Impulse has encountered a problem and needs to close. We are sorry for the inconvenience."

This is followed by a tick-box to allow the application to automatically restart.

Finally it says: "Please tell Stardock about this problem. We have created an error report that you can send to help us improve Impulse. We will treat this report as confidential and anonymous."

 

Now I usually never send in error reports. However, in this case I tried it. This is what I got - another box saying: "There was an error while submitting the error report. Please try again." (Hint: trying again doesn't help... at all.)

Fortunately I love great irony. Unfortunately, me laughing my arse off doesn't actually help to resolve the situation. Please help, I have had Impulse installed and working properly in the past on this computer.

 

p.s. Yes I tried uninstalling and reinstalling. I tried the repair application option as well. Doesn't work... at all.

7,175 views 9 replies
Reply #1 from Elemental Forums Top

For me it looks like a general problem on your PC.

 

Your subject is somehow missleading... is it so difficult to write something like "Impulse doesn't install correctly".

Reply #2 from Elemental Forums Top

Not at all certain this is your problem, but it is a worthwhile check point. Make certain your Windows firewall allows Impulse to access the internet. Firewall settings are located in the control panel. What operating system are you using? I am assuming Windows, but which version, etc.? Facts are always a useful mater when troubleshooting.

 

Groupy 2 - Organize multiple applications into grouped tabs on your Windows desktop
Reply #3 from Elemental Forums Top

My version was back at 1.07, last night I downloaded the update.  The first time I tried it, it got 95% finished and then quit out with an unidentified error.  

 

cancelled, tried again, and then it downloaded and installed perfectly.

 

So- I don't know what the deal is, but I think that there are issues with impulse that can't just be blamed on the user's computer.  

Reply #4 from Elemental Forums Top

If you're having impulse installation issues, please contact support@stardock.com directly and they should be able to get things squared away for you.

Reply #5 from Elemental Forums Top

Sound like you firewall is blocking impulse, Try adding to your exstions list

Reply #6 from Elemental Forums Top

Cheers, will do

Quoting kryo, reply 4
If you're having impulse installation issues, please contact support@stardock.com directly and they should be able to get things squared away for you.
End of kryo's quote

Cheers will do.

As for firewall exceptions, etc. The application fails to install properly. It appears that the app tries, and fails, to launch before the installation has even finished. The computer is an old piece of shit running Windows XP SP3 - but I had Impulse installed on the machine when E:WoM initially launched and it ran ok. Since then I've had a HDD failure and had to do a system reinstall - but the OS is the same plus whatever security updates Microsoft has seen fit to release in the interrim.

Reply #8 from Elemental Forums Top

Quoting Zargon0225, reply 7
Hi,

Do you have .NET installed?  If not, please download it from here and install it then try Impulse again.

Zargon
End of Zargon0225's quote

 

Thanks. It appears that my .NET install was a pretty big mess - there was 2.0, 3.0 and 3.5 all installed in one big jumble. Anyway, uninstalling them all and then reinstalling 3.5 allowed me to run and install Impulse properly. Now downloading the game.

Cheers!

Reply #9 from Elemental Forums Top

Glad to hear that helped.  Thank you so very much for letting me know it solved your problem.

Cheers!

Zargon