X3 Gold Installation Error - Serial Number Not Recognized

Ticket #ZSJ-418860

from Stardock Forums

I am having problems installing the game.  I am getting a "serial number you have entered is not recognized by Impulse" error.  I have tried to enter the serial number through the register product button but I get an error there too.  I opened support ticket but still no response.  Please help.

Thanks

1,797 views 5 replies
Reply #1 from WinCustomize Forums Top

Okay, I'll try.  You'll have to be a bit patient for Stardock to respond to your ticket.  So.. while you're waiting a couple of questions.

1) Did you use Impulse to download X3 Reunion and X3 Terran Conflict?

2) If so, are you getting this error on the install process?  That is, the download completes but the install fails? For which one or is it both?

3) Did you disable your AV software for the download and install? This often helps.

Reply #2 from Stardock Forums Top

BDBF,

Thanks for your reply.

1) Did you use Impulse to download X3 Reunion and X3 Terran Conflict?

Yes, I am using Impulse to download X3 R and TC.

2) If so, are you getting this error on the install process?  That is, the download completes but the install fails? For which one or is it both?

Yes I am getting the error right after I begin the install process (e.g. after accepting the EULA).  The download won't start because the serial number is not recognized error.

3) Did you disable your AV software for the download and install? This often helps.

I don't have AV software on my gaming machine =).

 

It like, some how, my serial numbers are missing from Impulse database or something.

 

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Reply #3 from Stardock Forums Top

I want to add that my other games on Impulse are running fine: Sins, GalCiv, HOI, KB.  I bought the game in Oct 2010 and ran it once on a old machine.  It ran so slow I gave up until I got a new gaming rig recently, but it won't install because of this error.

Reply #4 from WinCustomize Forums Top

Give it another shot, I kicked the server (so to speak).  If it's still not working, try closing Impulse and running the following file:

http://sd.stardock.com/curthendzell/fix_registrations.reg

Make sure to follow the link in Internet Explorer, as other web browsers will not handle the file type correctly.  Once you follow the link, save the file and double click it to apply it.  Then relaunch Impulse.  You will need to re-login with your username/e-mail (either will work) and password.

 

Reply #5 from Stardock Forums Top

Woot woot!  It works!!!  I closed Impulse, reopened, and the game is downloading now.  Thanks!!!

 

\o/