How did you pay for it, CC, DC or paypal?

Is the email that you ordered with different than your Impulse account email?

Check your junk email filters?

If you used PayPal to purchase ObjectDesktop and it has a different email than your Stardock.net account then you will need to Transfer the registration to the email you use to login to Impulse with.

https://www.stardock.com/support/registrations/

Put the email you used to purchase ObjectDesktop in the 'Source Account' field and then your Stardock.net (Impulse login) email in the 'Destination Account'.

You may need to quit Impulse and then restart Impulse for the transfer to appear.

I'm not sure what you're asking, exactly.  Please be more specific about what is happening.

The components of Object Desktop are installed through Impulse:

http://www.impulsedriven.com/impulse_setup_full.exe

Download and install it, then log in with the same account you use here, and you should see your software available under the "My Software" tab.

In regards to your credit card authorizations, these are done for foreign purchases to verify the card information.  They are simply authorizations, not sales, and you bank should remove them automatically once they are processed.

I just recieve an e-mail saying to me that the products already are available and that it should download them from  Impulse program, I have login to the program (with the information of my Stardock's account) and in the list of the section My Software does not appears the program Object Desktop, not installed and not availably.

I am going through this right now - and I have to say, StarDock cannot fully realize how dissatisfied I am right now.  This has to be the most tedious product download experience ever.  It has been over two hours now that I have been trying to figure this out, two hours of work time wasted and frustration for what was suppose to be an easy upgrade.  I am so pissed off by this early in the morning that I wish the same ordeal to happen to Stardock offices, but in a larget more deserving scale.  If I dot get this product on my system by monday morning I will be requesting refund and letting other know aout the process.

If any information stated above was given before hand, I would have known, but every email and install guide provided is lacking information and leaves user even more frustrated - Stardock needs a giant dose of due karma.  Do you realize how it feels for your customers to have to go throw this with no guidace as to your unnecessarily tedious download system or do you just try and get peoples money (100% pure profit) and not provide an ounce of support - I get better at walmart and I dare not shop there.  I run an online business with 3 employees and we offer full toll free support by phone and live chat - you guys are a joke or your are happily causin problems for people and offering little in return.

I expect I will be banned for making any criticisms as is routine in the world of corp. forums which can do whatever that wish, but I do sincerely hope a complete overhaul is done on your devlivery system.  Bad karma can really build up and I really and trully wish your company countless mornings of wasted time and frustration.  I have such a headache as a result of my choice to upgrade ObjectDock, this is a joke!

I am utterly unimpressed by this company and its tech support. I purchased Object Desktop for my son at Christmas and Impulse will not work on his machine. He was able to install Windows Blinds trial version which is why he wanted to upgrade to the Object Desktop. Support closed two tickets on me because I did not reply within 24hrs to an email which is totally ridiculous. I was able to get the ticket back open and support has not gotten back to me in over a week. They basically stated my son has a problem with his .NET Framework. Well, how come Impulse is the only software that doesn't work on his machine? How come I have to install Impulse in order to get the software I paid for? I didn't ask for Impulse, which is basically adware! I paid for Object Desktop, I have no access to the software because of some glitch in this other software, I want my money back! I have been forced to escalate my paypal claim to get my money back. I do not understand how a dissatisfied customer cannot just say, "Hey, this product is not what I thought it was and I want my money back." $50 for software that will not work on the intended machine. I want my money back.

MarkPrivett -

I have responded to your support ticket. It looks like you have responded to your own support ticket several times before we did. Note that, as mentioned in the autoreply, this will reset your position in the support queue. Please respond only as necessary, and with additional relevant information to the incident only.