Paid for but not received ObjectDock2 Registration serial

from Stardock Forums

Similar to a previous post, I purchased the ObjectDock 2 pre-release bundle have installed v1.9 and Impulse finally shows v2 available as an update, but I have no serial number for v2 to provide for registration to allow me to download it.  Help?!

objectdock
7,968 views 17 replies
Reply #1 from WinCustomize Forums Top

Uninstall 1.9 in Impulse.  Check "show pre-release versions" in preferences and it should show up.

 

Reply #2 from Stardock Forums Top

v2 already shows as an available update, but when I select "Install all updates", the progress dialog says "Error: The serial number you ahve entered is not recognized by Impulse".  The only serial number I received was in my order confirmation e-mail for v1.9.  Will uninstalling v1.9 fix this??

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Reply #3 from WinCustomize Forums Top

Please see PM.  :)

Reply #5 from WinCustomize Forums Top

It should be showing up on your My Software Tab at the bottom grayed out but showing available.

Reply #9 from WinCustomize Forums Top

With My Software Tab open click on View and make sure that non-installed applications are not hidden.

I installed version 2 without uninstalling 1.9 and everything works fine.

Reply #11 from WinCustomize Forums Top

There I go again, didn't read the OP just read the replies, I'm sorry. 

I had version 1.9 and purchased 2.0 beta.  When It showed up under My Software Tab I just clicked on it and installed.  Not sure why you can't.

Reply #13 from WinCustomize Forums Top

and sometimes i'm too lazy to swap accounts (i have 2 impluse accounts) so i just copy the SN to activate the softwares with the account i'm currently signed in with...don't know if that confuses Impulse's server or something

Reply #14 from WinCustomize Forums Top

Okay, you very well may have identified the problem by having two Impulse accounts.  It will take a Stardock rep to answer that. 

If there is no real reason for having two accounts you may want to ask support to combine the accounts.  Just a thought. 

Glad you got it working. :sun:

Reply #15 from WinCustomize Forums Top

well the reason i have 2 accounts is because...i don't use my old e-mail anymore. i want to throw it away. the problem is gone so i think i'll just leave it as it is right now (unless 1 of the Stardock rep comes and help me combine the accounts |-) )

Reply #16 from WinCustomize Forums Top

SpecialKey -

You can do that yourself here - Transfer Registrations  or you can send an email to support@stardock.com requesting which email will be your primary and which other email you wish to combine.