Can't log-in, can't change nickname, huh?

from Stardock Forums

So, folks...

 

I've played a grand total of 1 games online (and lost :P) and now I can't log-in. I'm sure that's only temporary for whatever reason, but there is a more pressing manner. Why can't I cange my nickname (or where should I do it?).

I didn't choose it, it was just there, based on my email address. And I don't like that. I've changed my nickname in Impulse community, but that doesn't seem to do anything.

 

I'd be grateful for help in this matter.

demigod
5,026 views 10 replies
Reply #1 from Demigod Forums Top

im not sure if its the same problem we r having but im unable to login in either.

and to make it even weirder, /opengames.asp doesnt work for me either. but prior this i was in custom games and when i tried to host i was getting a NAT facilitator error massage thingy...

so is anyone able to tell me wats wrong?

 

edit: this is wat i get when i try to load opengames.asp ...

Provider error '80004005'

Unspecified error

/opengames.asp, line 19

Reply #2 from Demigod Forums Top

Perhaps due to stat reset happening today?

Sins of a Solar Empire: Rebellion
Reply #4 from Demigod Forums Top

I didn't choose it, it was just there, based on my email address. And I don't like that. I've changed my nickname in Impulse community, but that doesn't seem to do anything.
End of quote

The change should carry over to the game within 24 hours (the login should change immediately, only the displayed name will lag behind). If it does not, contact support@stardock.com about it.

Reply #5 from Stardock Forums Top

Quoting kryo, reply 4

I didn't choose it, it was just there, based on my email address. And I don't like that. I've changed my nickname in Impulse community, but that doesn't seem to do anything.
The change should carry over to the game within 24 hours (the login should change immediately, only the displayed name will lag behind). If it does not, contact support@stardock.com about it.
End of kryo's quote

 

Thanks! The login changed, now waiting for the name ;-)

Reply #6 from Stardock Forums Top

Disappointed... It's been days (well, it's only has been a week! you wouldn't imagine you can make a profound change of this proportions within a week, would you?) now and nothing happens. Even emailed support@stardock.com only to get my ticket closed without actually resolving the issue!

I like Impulse, I really do, but it has LONG way to go before it'll become anyting like Steam.

Reply #7 from Demigod Forums Top

The response you recieved on 12/09/09 is the correct procedure for updating your nickname, and since that addressed your only issue, the ticket was closed.  For whatever reason (and this is far from the norm), the servers didn't update your nickname properly. You sent us an email about it on Saturday, but there's no one here on the weekends, so please keep that in mind when contacting us in the future.  I've informed the proper people, and they will be kicking the servers for you as quickly and fervently as they can.

Reply #8 from Stardock Forums Top

Quoting Rosco_P, reply 7
The response you recieved on 12/09/09 is the correct procedure for updating your nickname, and since that addressed your only issue, the ticket was closed.  For whatever reason (and this is far from the norm), the servers didn't update your nickname properly. You sent us an email about it on Saturday, but there's no one here on the weekends, so please keep that in mind when contacting us in the future.  I've informed the proper people, and they will be kicking the servers for you as quickly and fervently as they can.
End of Rosco_P's quote

Yes, I know it's the proper procedure. I contacted Stardock in the first place precisely because I did exactly what I should and nothing happened. As kyro said, the displayed name will lag behind and I waited some 3 days before submitting a support request. I should have been more clear about that in my email...

Reply #9 from Stardock Forums Top

Los7man: The servers have been kicked, and you should be good to go.  If you're still having trouble, try deleting your Game.prefs file located here:

YOUR USERNAME\My Documents\My Games\Gas Powered Games\Demigod

Sorry it took as long as it did, but hopefully you should be squared away.  Let us know if there's anything else you need.

Reply #10 from Stardock Forums Top

Quoting Rosco_P, reply 9
Los7man: The servers have been kicked, and you should be good to go.  If you're still having trouble, try deleting your Game.prefs file located here:

YOUR USERNAME\My Documents\My Games\Gas Powered Games\Demigod

Sorry it took as long as it did, but hopefully you should be squared away.  Let us know if there's anything else you need.
End of Rosco_P's quote

 

All good now! Thanks! ;-)