MythicalMino MythicalMino

Open Beta?

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Open Beta?

from Elemental Forums

Hi...just bought the pre-order for Elemental. But, I cannot find the Beta. Perhaps there is not a beta yet? I thought there was....and if there is, where can I find it?

 

Thanks

 

Chris

elemental
27,575 views 47 replies
Reply #26 from Elemental Forums Top

Quoting mojoman2, reply 25
Quoting landisaurus, reply 24in 1 to 30 days you won't...   because the funds were never actually removed from your account.  You'll see it as a "pending" transaction, and while most banks lower the balance to reflect any "pending" deductions, it will not/cannot over draft as a result because the money is never removed.   It stays pending for however long the bank leaves those in pending state (no longer than 30 days)  then it will vanish from your "records" and the money will "magically" be back in your account.Cool so I still have that money left in my account and I can use it for shopping in the morning. Thanks for clearing that up.
End of mojoman2's quote

If you're unsure about this, call the phone number on the back of your card...

Reply #27 from Stardock Forums Top

Quoting landisaurus, reply 24
because the funds were never actually removed from your account.
End of landisaurus's quote
I find that hard to believe as my account statment say that it has $62 less  since 6 days a go. Stardock have to ask for that amount in the first place for the bank to put a hold on that amought of money.

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Reply #28 from Elemental Forums Top

If your bank has failed to release the hold after it was not acted upon, you should contact them about that (hold policies vary from bank to bank). No actual charge has been made.

Reply #29 from Stardock Forums Top

Quoting kryo, reply 3
If your bank has failed to release the hold after it was not acted upon, you should contact them about that (hold policies vary from bank to bank). No actual charge has been made.
End of kryo's quote
If there was no charge how did the bank know to hold the money. I just got back from shopping and no suprise here the money is not accesible. What I Beleive happens is that Stardock does some sort of charge for the full price of the preorder to check to see if the person has enough funds and then does a cancel on the order.  But what's the point if the money goes back into the customers account after 30 days. come Next year the customer may not even have the same bank account.

 

Maybe stardock should just do what steam does. $1 to see if the credit card is valid.

Reply #30 from Elemental Forums Top

I have pre-ordered and my money 'seemed' to have been taken out of my account for a few days but was restored. It is just put on a temporary hold and not withdrawn (i.e. Stardock never touched it).

Your bank seems to be lame/ripping you off by not returning the money - it isn't really a Stardock problem.

The problem with steams system is that if you cancel your pre-order you have to try and get your $1 back and it also means they take two transaction's (some people have to pay per transaction) so it's also dearer.

 

Reply #31 from Stardock Forums Top

Quoting MannanMackie, reply 5
I have pre-ordered and my money 'seemed' to have been taken out of my account for a few days but was restored. It is just put on a temporary hold and not withdrawn (i.e. Stardock never touched it).
 
End of MannanMackie's quote
If stardock didn't request the large amount in the first place then the bank wouldn't of taken it. This happened to me with demigod preorder as well.

Reply #32 from Stardock Forums Top

forum error.

Reply #33 from Elemental Forums Top

Stardock doesn't have a cent of your money, unless you're trying to argue something else.

Stardock didn't put a hold on your money, your bank did.

HINT: join a credit Union, they're much nicer about these things...

Reply #34 from Elemental Forums Top

Quoting mojoman2, reply 6
Quoting MannanMackie, reply 5I have pre-ordered and my money 'seemed' to have been taken out of my account for a few days but was restored. It is just put on a temporary hold and not withdrawn (i.e. Stardock never touched it).
 If stardock didn't request the large amount in the first place then the bank wouldn't of taken it. This happened to me with demigod preorder as well.
End of mojoman2's quote

You may not want to rent a car or book a hotel then, they do the same thing all the time for much larger numbers.

Reply #35 from Stardock Forums Top

Quoting Tridus, reply 9

You may not want to rent a car or book a hotel then, they do the same thing all the time for much larger numbers.
End of Tridus's quote
I have not had that happen when renting cars or rooms. I don't know where you got that Idea from.

Quoting KellenDunk, reply 8
Stardock doesn't have a cent of your money, unless you're trying to argue something else.

Stardock didn't put a hold on your money, your bank did.

HINT: join a credit Union, they're much nicer about these things...
End of KellenDunk's quote
So the bank magicaly put a hold on my money without stardocks request  8(|

Reply #36 from Elemental Forums Top

Quoting mojoman2, reply 10
Quoting Tridus, reply 9
You may not want to rent a car or book a hotel then, they do the same thing all the time for much larger numbers.I have not had that happen when renting cars or rooms. I don't know where you got that Idea from.

Quoting KellenDunk, reply 8Stardock doesn't have a cent of your money, unless you're trying to argue something else.

Stardock didn't put a hold on your money, your bank did.

HINT: join a credit Union, they're much nicer about these things...So the bank magicaly put a hold on my money without stardocks request  8(|
End of mojoman2's quote

 

We might wonder why you had a problem with this when the rest of us didn't.

Stardock checks your card to make sure you have the money, the bank puts a hold on those funds.. if it still isn't released, your bank is being really dickish.

Reply #37 from Elemental Forums Top

Quoting mojoman2, reply 10

You may not want to rent a car or book a hotel then, they do the same thing all the time for much larger numbers.

I have not had that happen when renting cars or rooms. I don't know where you got that Idea from.

End of mojoman2's quote

In all hotels (here in Australia anyway) they get your credit card details and put a hold on some money (usually $200-500, depending on how nice it is) incase you damage any of the stuff.

Reply #38 from Elemental Forums Top

Quoting MannanMackie, reply 12
Quoting mojoman2, reply 10
You may not want to rent a car or book a hotel then, they do the same thing all the time for much larger numbers.

I have not had that happen when renting cars or rooms. I don't know where you got that Idea from.

In all hotels (here in Australia anyway) they get your credit card details and put a hold on some money (usually $200-500, depending on how nice it is) incase you damage any of the stuff.
End of MannanMackie's quote

It happens here, in the US too, I'm wondering if respondent has ever actually rented a car or a room.

Reply #39 from Stardock Forums Top

Quoting KellenDunk, reply 11
Stardock checks your card to make sure you have the money, the bank puts a hold on those funds.. if it still isn't released, your bank is being really dickish.
End of KellenDunk's quote
Thank you for clearing that up

 

Quoting MannanMackie, reply 12

In all hotels (here in Australia anyway) they get your credit card details and put a hold on some money (usually $200-500, depending on how nice it is) incase you damage any of the stuff.
End of MannanMackie's quote
I am from australia and that is not true. I use a direct debit card and if they tried to take that much money out I would of noticed

 

Quoting KellenDunk, reply 13

It happens here, in the US too, I'm wondering if respondent has ever actually rented a car or a room.
End of KellenDunk's quote
Mate I am not a liar.

 

I had this problem with the preorder of demigod and argos naval yard as well.

With argos navel yard I pre ordered a few day before release and they took the money out of my account and then on release day they took another amount. There is no reason for stardoct to take the full amout considering that the game doesn't come out until next year.

 

 

Does anyone know when the june beta starts?

Reply #40 from Elemental Forums Top

I use a direct debit card and if they tried to take that much money out I would of noticed
End of quote

I think that is your problem. We all used credit cards (AFAIK).

Reply #41 from Elemental Forums Top

There is no reason for stardoct to take the full amout considering that the game doesn't come out until next year.
End of quote

I think it has less to do with Stardock checking if you have enough money in your account and more with Stardock checking that your information is valid. I could be wrong, but Stardock shouldn't really care. If you pay using a credit card, Stardock will get paid on release even if you can't afford it (and you'll be stuck with the fees); if you pay with a bank or debit card, depending on the situation the charge might not go through in which case Stardock doesn't really lose anything, or the charge will go through, Stardock will get paid and you will again be charged the associated fees. So yeah, I think it's Stardock checking your information and the banks putting a temporary hold on the value for their own reasons.

Reply #42 from Elemental Forums Top

Quoting Scoutdog, reply 15
I use a direct debit card and if they tried to take that much money out I would of noticed

I think that is your problem. We all used credit cards (AFAIK).
End of Scoutdog's quote

 

Well mine is a Debit card, BUT it's also a mastercard....

Reply #43 from Stardock Forums Top

Quoting KellenDunk, reply 17


Well mine is a Debit card, BUT it's also a mastercard....
End of KellenDunk's quote
I have suncorp visa debit card and bankwest mastercard.

Quoting Scoutdog, reply 15

I think that is your problem. We all used credit cards (AFAIK).
End of Scoutdog's quote
I use only Visa and mastercar debit because I don't have to pay intrest.

Reply #44 from Elemental Forums Top

Debit cards and credit cards are fundamentally not the same thing. Debit cards work on money that you actually have, credit cards work on credit.

Having the MasterCard logo on it just means you can use it at places that take credit cards, not that it functions like one. What would appear as a hold on a credit card probably looks like a withdrawl because you can't put a hold on a debit card.

We've explained what is going on about 15 times now, call your bank and sort it out.

 

(That being said, Stardock shouldn't bother putting a hold on stuff fo a pre-order. They'll just have to verify it all again when the actual charge happens anyway.)

Reply #45 from Elemental Forums Top

Quoting Tridus, reply 19
because you can't put a hold on a debit card.
End of Tridus's quote

You can put a block payment on a debit card however.

Reply #46 from Stardock Forums Top

Quoting Tridus, reply 19
Debit cards and credit cards are fundamentally not the same thing. Debit cards work on money that you actually have, credit cards work on credit.

End of Tridus's quote
yes I know that.

 

Quoting Tridus, reply 19

We've explained what is going on about 15 times now, call your bank and sort it out.
End of Tridus's quote
I have no reason to call the bank. I am happy to wait for the funds to return after tyhe so called 30 day holding perion.

Reply #47 from Elemental Forums Top

Quickie version:

When you input the information, SD sends a request to the card company (whoever that is) asking "can this card be charged such - and - such ammount?"  The card company then puts a hold on the funds, expecting the company on the other end to go ahead with the transaction (which SD does not do until the beta is released).  Because SD never asks for the money, it gets hold a pre-set amount of time (depending on the card company's policies) before being released.

 

For whatever reason, your bank is being asinine about not letting you use your funds, despite the money still being there.  Talk to them, they're the ones you need to talk to, not SD.  Not whining at us on the forums.  Talk to the bank.