Payment complete but no products

from Stardock Forums

 

Hi,

 

I’ve recently, actually about an hour ago bought two products from Stardock. Cursor FX and Object Desktop Ultimate, something or other. Though there is no confirmation e-mail from stardock explaining how to get hold of the products, I’ve installed Impulse but that’s just showing old orders I’ve got from years back.

 

Is there something I’m doing wrong?

 

Thanks in advance

6,654 views 13 replies
Reply #1 from WinCustomize Forums Top

Turn off firewalls and antiviral software. Download Impulse. Install it. Put in the email you ordered the software from. Close it and reopen. If the transaction went through Impulse should update with your registrations. If all's well the software should appear under the tab marked desktop. If not, don't despair. Wait for the confirmation email and turn your protection on again.

When downloading with Impulse, make sure the protection is off. When done, turn it back on again.

Look at Island Dog's tutorials/walk throughs of Impulse (they are under his articles on his personal page). Watch them so you can navigate around Impulse with some confidence.

I'll check back to see how you're doing.

Welcome...and enjoy the software!

:sun:

Reply #2 from Stardock Forums Top

Quoting DrJBHL, reply 1
Turn off firewalls and antiviral software. Download Impulse. Install it. Put in the email you ordered the software from. Close it and reopen. If the transaction went through Impulse should update with your registrations. If all's well the software should appear under the tab marked desktop. If not, don't despair. Wait for the confirmation email and turn your protection on again.

When downloading with Impulse, make sure the protection is off. When done, turn it back on again.

Look at Island Dog's tutorials/walk throughs of Impulse (they are under his articles on his personal page). Watch them so you can navigate around Impulse with some confidence.

I'll check back to see how you're doing.

Welcome...and enjoy the software!

 

Thanks for the reply, nothing has updated with Impulse, and I've recevied no e-mail. Do I have to download the products via Impulse or can I get it elsewhere? Thanks :)

Object Desktop - Get all of our enhancement utilities in one suite
Reply #3 from WinCustomize Forums Top

My best advice is to wait for the email confirmation...it'll come to the email you used to order the software. If you have any "try out" software of Object Desktop programs, uninstall them using a program like CCleaner or Revo uninstaller...they're free on the net.

btw, Stardock Sales is closed over the weekend....so your confirmation will probably come Monday A.M.

LINK for some faq's

 

:sun:

Reply #4 from Stardock Forums Top

Quoting DrJBHL, reply 3
My best advice is to wait for the email confirmation...it'll come to the email you used to order the software. If you have any "try out" software of Object Desktop programs, uninstall them using a program like CCleaner or Revo uninstaller...they're free on the net.

btw, Stardock Sales is closed over the weekend....so your confirmation will probably come Monday A.M.

LINK for some faq's

 

 

 

I see, didn’t know it was done manually. I’ll wait until Monday then. Thanks for your help too.

Reply #5 from WinCustomize Forums Top

You should have received an email sent to the email address you used when purchasing the software.  Be sure to check your spam folder in case it went there. If you haven't done so already, please email support@stardock.com and start a trouble ticket.

Reply #6 from WinCustomize Forums Top

Perhaps you used a different e-mail than your original Stardock.net account?

 

Reply #7 from Stardock Forums Top

I've e-mailed sales, still havn't received any conifrmation e-mal from Stardock wit any keys. I got the PayPal e-mail straight away.

Reply #8 from WinCustomize Forums Top

When you email Stardock support, squidie....attach the receipts from PayPal. Good luck mate....sorry you're having a problem. The Impulse stuff and links above advice will help, though when you get straightened out with Stardock.

Reply #9 from WinCustomize Forums Top

I've e-mailed sales, still havn't received any conifrmation e-mal from Stardock wit any keys. I got the PayPal e-mail straight away.

Be sure to check your spam folder in case it went there.

Have you checked your spam folder?

Reply #10 from WinCustomize Forums Top

Ah-ha! You said the 'P' word! PayPal likely has a very different addy than your SD account. What was your Support ticket ID# ?

Reply #11 from WinCustomize Forums Top

Never mind about the Ticket number, I've answered your e-mail.

 

Reply #12 from WinCustomize Forums Top

Turn off firewalls and antiviral software. Download Impulse. Install it. Put in the email you ordered the software from. Close it and reopen. If the transaction went through Impulse should update with your registrations. If all's well the software should appear under the tab marked desktop. If not, don't despair. Wait for the confirmation email and turn your protection on again.

When downloading with Impulse, make sure the protection is off. When done, turn it back on again.

hoops

Reply #13 from WinCustomize Forums Top

Hoops? Well, that's just the way different av's and firewalls work....how can SD perfect this with the large number of different software programs out there?

Maybe if folks notify their av/firewall software companies that these are false positives with Impulse? I don't know that there could be a solution other than this.