Registration/Serial # problem

from Stardock Forums

On a whim i bought DG today with a friend and came home to install. His install went through without a problem. Mine on the other hand has been nightmare.

 

After i install and get impulse going, i log into impulse to register the game and get the 204 error about an invalid serial number. Puzzling. Am I missing a page where i go to register the game prior to registering it in Impulse? I've checked my serial, made sure im using dashes etc. I'm not full retard but i cant find anywhere else that I'm supposed to register my serial number other than within impulse. If thats the only place i can register then im probably SOL.

 

Any help would be great. thanks.

 

 

demigod
2,329 views 12 replies
Reply #2 from Demigod Forums Top

Make sure you're not entering any letters O/I/L. The serials only contain numbers and letters a-f (some people have noted that lowercase works but caps do not, we'll have to look into that).

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Reply #4 from Stardock Forums Top

already tried it with lowercase/all caps. Not using any O's/I's/L's.

 

we tried registering my friends key on my impulse after he installed and it worked fine. just mine doesnt seem to. just tried it a few more times with my info and no dice.

 

Possibly just have a dead key?

Reply #5 from Demigod Forums Top

If you're entering it correctly and it still won't take, contact support@stardock.com.

Reply #7 from Stardock Forums Top

Yes, send your e-mail in from the Stardock.net account e-mail you used when you created your account. also include the serial number your attempting to use.

 

Reply #8 from Stardock Forums Top

Well at least someone else is having the same issue I am. Do you know how long it takes for them to reply from support I just sent one and was curious how long I would have to wait.

Reply #9 from Demigod Forums Top

I had a ticket in last night on the 14th on this issue.  No answer from support as of the time of this post.

Reply #11 from Stardock Forums Top

im having the same problem whit the seriale key

 

how long is the time of responce from the thec suport

Reply #12 from Stardock Forums Top

Same problem here (retail version purchased from Amazon).  Just sent email to support (from my registered email address).  Hoping to hear back soon!  As an added twist, when entering the serial number into Impulse, it automatically populates the genre/game info - so something is working.  But I still get the "ref: 204" invalidity error.