Can't Download Entrenchment

I just bought Entrenchment but it won't download

from Sins Forums

HELP!!! I just bought Entrenchment and it all seemed to be fine, but it isn't downloading! I don't want to have payed for nothing!! Please can there be an answer? I have already got the original Sins, and all the requirements

technical
2,801 views 4 replies
Reply #1 from Sins Forums Top

I'm in the same situation, the purchase receipt states we should get an e-mail with download instructions and the serial required, I haven't received mine and I'd guess the same goes for you. Transaction complete, money taken, but nothing sent in return. Might be a weekend thing, but they gave no indication that we would be charged but not be able to receive the game which is more than a tad annoying.

Reply #2 from Sins Forums Top

Hi Mestrl,

I managed to get mine at about 1800 GMT, so it was just waiting for hours that did it. I still don't have an email, though...?

Ashes of the Singularity II
Reply #3 from Sins Forums Top

There was some issue with the store over saturday night/sunday morning that resulted in some orders not being processed immediately. Everything should be caught up as of sunday afternoon though, so if you are still missing anything please contact sales@stardock.com.

Reply #4 from Sins Forums Top

Kyro I have to tell you I ran into the same trouble. I gave up playing GC2 because I had had an awful time over the years with Stardock and it's various methods for controlling access to upgrades and mods. This appears to be more of the same. I hope I'm not being unfair but when will you folks get this together?