Need a debug reader

Regular Support is busy...

from GalCiv2 Forums

Hi,

My TotA crashes in the middle of every game (Yes, Vid driver is latest,  Yes, I have enough Vir Mem, Yes, I read everything I could find on the subject & YES, I e-mail Tech Support ([#QMR-667890]: Twlight crashes in middle of game).

David Marquis
Technical Advisor
Stardock Corporation
15090 N Beck Rd. Suite 300
Plymouth, MI 48170

Says "I have forwarded your debug.err to our Development Team for their review and recommendations.
You should hear back from someone soon."

That was on Jan 27th and I still hope to hear something BUT perhaps someone can see my problem easily and give me the fix?

If you can help, please answer this post and tell me where to send the debug (hate to post it in the wrong place, I have seen there is "hell" to pay for that).

(and if you guys in Tech Support see this, am trying to be patient... just want to make good on my $39.95)

Thanks,

Dfrosty1

 

8,523 views 10 replies
Reply #1 from GalCiv2 Forums Top

does "bump" still work?

Reply #2 from Stardock Forums Top

well given the content of your post, I have as a individual browsing the forums not enough information to know or see what's happening

Since I'm not going the guess route, and throwing in random solutions, I will only advise that you either :

-1 provide more information to the community here (after all, the community found a registry bug lately after a specific update, and then the "solution" was adopted by stardock :rofl: )

-2 wait for the devs to answer, which may take some time (more than 4 days is a taken) , since after who am I to question the support team in their decision that a dev needed to answer your specific issue. ^_^'

 

Ashes of the Singularity II
Reply #3 from GalCiv2 Forums Top

If it happens between turns it could be the result of one of the game's random events.  If you look at the bottom of the debug.err you'll see what was logged right before the crash.

Reply #4 from GalCiv2 Forums Top

Never heard back from the Devs or Stardock or anybody...   I even wrote another e-mail (RE: [#QMR-667890]: Twlight crashes in middle of game).    Requesting help....

Guess they got the $39.00, and I got an unplayable game.  (or they know it's unplayable, and decided there is nothing they can do, so they just stay quiet until I quit asking for help)

Sad, Stardock use to give good support, that Brad guy must be gone now.

Anyway, Looks like you might be right, this is the end of my last debug from my latest Crash.  (the last entry is about random events)

Thanks for the response,   DFrosty1

Debug Message: Destroying ship Battleship II 3026. Orbiting: 0

Debug Message: Destroying ship Drath Defender M0 v1 3025. Orbiting: 1

Debug Message: Was Orbiting: Thalia IV

Debug Message: Destroying ship Drath Defender M0 v1 3025. Orbiting: 0

Debug Message: Destroying ship Drath Defender M0 v1 3028. Orbiting: 1

Debug Message: Was Orbiting: Dratha II

Debug Message: Destroying ship Drath Defender M0 v1 3029. Orbiting: 1

Debug Message: Was Orbiting: Dratha III

Debug Message: Destroying ship Torian Colony Ship M13 v4 3040. Orbiting: 0

Debug Message: Updating ZOC.

Debug Message: Random Event: Begin

Debug Message: Random Event: End

Reply #5 from Stardock Forums Top

unplayable is a bit far fetched, don't you think ? random events being as random as they are, shouldn't render the game unplayable or did I miss something not written in this post ?

 

though, the only problem I'm aware of with random events is the "dread lords" one

Reply #6 from GalCiv2 Forums Top

Actually "unplayable" is true if you want to finish a game.   (I guess to a Lawyer, because I played part of a game, it is techincally playable to that point)

I have started over 20 TotA Games, and never finished one due to the Error message and the Game shutting down to Desk Top or Freezing the Computer causing a reboot.

I have numerously tried to start back up using the autosave and my own saves, only to be knocked out again.

I appreicate your defense of the Company (and I am still playing Dread Lords), I just wanted to know if there was anything someone on this board might know (which is the one of the things forums like these do).

Yes, I am a little peeved that Stardock has abandoned my "trouble report, [#QMR-667890]" BUT I'll get over it.

DFrosty1

Reply #7 from Stardock Forums Top

I find it, strange that you are not able to finish a game due to random events. o_O

because AFAIK loading a savegame should NOT restart the same random event at the same point. 8|

 

I personnaly set my autosave to each and every turn, that way when I get a problem (it happens), I can load right where I was

 

Ho and I'm replying with what little info I got in your thread, I'm not trying to defend the company at all in this specific case just thinking that random events bugs shouldn't in any case prevent a game being finished as far as I'm aware of the situation, or else I wouldn't be able to myself.

That said I'm not playing 2.x yet but I should have heard of something of the sort before, if it was impossible like that... which leads me to .... I think there might be another problem of some sort around here which is not tied to random events...

 

Also the fact is, this thread has not much content to work with, which... really is fine by me, but you can't expect forumers to be fortune tellers so to speak ... ;)

 

Finally, I feel your pain, I got a problem years ago with dread lords only to get replied something along the lines : "someone's number 1 bug to be fixed is NOT everyone's number 1 bug", so stardock support is VERY FAR from being perfect  (a loadgame bug which meant that the first turn after loading made no change to the world except moving ships one more time if you ever wonder. and this affected everyone who saved the game) And at the same time Stardock was actively working on several new features... :hugme:

Reply #8 from GalCiv2 Forums Top

Here is the 1st debug I sent into Stardock, it says nothing about random events...   The only reason I thought maybe it is related was because of what the earlier poster said & the fact 1 of my debugs ended with a random event (I think I agree with you, it is probably not related)

 

Below is my debug file, please look at it and see if anything looks bad… especially the “Debug Message:  Destroying Window” comment.  

 

 

Debug Message:  Version v1.96 Twilight of the Arnor last updated on: Tue Jun 24 17:37:47 2008

Debug Message:  Could not query reg key HKEY_LOCAL_MACHINE SOFTWARE\Stardock\ComponentManager\Drengin.net value named Serial No

Debug Message:  Checking DX Version.

Debug Message:  *********DXDiag info follows.*********

System Info

Time: 1/24/2009, 12:42:10

DirectX Version: DirectX 9.0c (4.09.0000.0904)

Machine Name: DFROSTY1

Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.080814-1236)

Languages: English (Regional Setting: English)

System Manufacturer: System manufacturer

System Model: P4V8X-MX

BIOS: Rev 1.00

Processor: Intel(R) Pentium(R) 4 CPU 3.20GHz (2 CPUs)

Physical Memory: 1024MB RAM

Page File: 410MB used, 2052MB available

Windows Dir: C:\WINDOWS

 

 

Display Info

Display device 1:

Device Name: \\.\DISPLAY1

Card Name: NVIDIA GeForce 7600 GT

Manufacturer: NVIDIA

Chip Type: GeForce 7600 GT

DAC Type: Integrated RAMDAC

Key Device: Enum\PCI\VEN_10DE&DEV_02E0&SUBSYS_22491682&REV_A2

Display Memory: 256.0 MB

Current Display Mode: 1024 x 768 (32 bit) (75Hz)

Monitor Name: Plug and Play Monitor

Monitor Max Resolution: 1600,1200

Driver Name: nv4_disp.dll

Driver Version: 6.14.0011.8120

Driver Date: 12/26/2008 00:08:00

DirectX Acceleration Enabled: Yes

 

 

 

Sound info

Sound device 1:

Description: C-Media Wave Device

Default Sound Playback: Yes

Default Voice Playback: Yes

Hardware ID: PCI\VEN_1106&DEV_3059&SUBSYS_81981043&REV_60

Manufacturer ID: 1

Product ID: 100

Driver Name: cmuda.sys

Provider: C-Media Inc.

Driver Version: 5.12.0001.0050

Driver Date: 12/15/2005 12:57:46

Type: WDM

Other Drivers:

Acceleration Level: 3

Cap Flags: 0

Min/Max Sample Rate: 0, 0

 

 

 

Debug Message:  *********END dxdiag info.*********

Debug Message:  Entering WinMain

Debug Message:  ******* Starting Game Shell *******

Debug Message:  Going Fullscreen

Debug Message:  Preparing to change display settings.

Debug Message:  Using hardware vertex processing

Debug Message:  Using multilsample setting: D3DMULTISAMPLE_4_SAMPLES

Debug Message:  Attempting to create D3DDevice at resolution 1024 x 768, Windowed: 0, Multisample: 4

Debug Message:  Game Resolution: 1024 x 768

Debug Message:  Running fullscreen.

Debug Message:  HAL (hw vp): NVIDIA GeForce 7600 GT

Debug Message:  D3DPRESENT_INTERVAL_DEFAULT

Debug Message:  Refresh rate: 75

Debug Message:  Bit Depth: 32 bit.

Debug Message:  *********Checking D3DDevice Caps***********************

Debug Message:  A full-color cursor is supported in hardware at high resolution modes.

Debug Message:  RGB in format 6:6:6, Masks reported as ff0000:ff00:ff

Debug Message:  Now Fullscreen

Debug Message:  Shell initialization complete

Debug Message:  GalCiv2 is activated.

Debug Message:  ***** Initializing Game *****

Debug Message:  Timer Frequency is 0 bebbd1e0

Debug Message:  No files found matching mask D:\Games\GalCiv2\./Data/ShipTemplates/\*.shipcfg

Debug Message:  No files found matching mask C:\Documents and Settings\Dave\My Documents\My Games\GC2TwilightArnor\ships\*.shipcfg

Debug Message:  No files found matching mask C:\Documents and Settings\Dave\My Documents\My Games\GC2TwilightArnor\shiptemplates\*.shipcfg

Debug Message:  Could not open reg key HKEY_LOCAL_MACHINE SOFTWARE\Stardock\ObjectDesktop\DesktopX

Debug Message:  Initializing sound card.

Debug Message:  initailizing bink

Debug Message:  No files found matching mask D:\Games\GalCiv2\DarkAvatar\Movies\techs\*.bik

Debug Message:  No files found matching mask Movies\techs\*.bik

Debug Message:  No files found matching mask Gfx\Tutorials\*.bik

Debug Message:  No files found matching mask C:\Documents and Settings\Dave\My Documents\My Games\GC2TwilightArnor\Gfx\Movies\*.bik

Debug Message:  No files found matching mask C:\Documents and Settings\Dave\My Documents\My Games\GC2TwilightArnor\sfx\*.wav

Debug Message:  No files found matching mask C:\Documents and Settings\Dave\My Documents\My Games\GC2TwilightArnor\Music\*.mp3

Debug Message:  No files found matching mask C:\Documents and Settings\Dave\My Documents\My Games\GC2TwilightArnor\Event Music\*.mp3

Debug Message:  Create setup screens.

Debug Message:  Clear galaxy settings.

Debug Message:  Clear influence.

Debug Message:  Clear up laws.

Debug Message:  Clear first time events.

Debug Message:  Clear wonders and trade goods.

Debug Message:  Clear sector mapper.

Debug Message:  Set mouse.

Debug Message:  Set update timer.

Debug Message:  No files found matching mask ./Data/*.xml

Debug Message:  Clear data definitions.

Debug Message:  Killing ship styles:

Debug Message:  No files found matching mask C:\Documents and Settings\Dave\My Documents\My Games\GC2TwilightArnor\ships\*.xml

Debug Message:  No files found matching mask C:\Documents and Settings\Dave\My Documents\My Games\GC2TwilightArnor\shiptemplates\*.xml

Debug Message:  No files found matching mask D:\Games\GalCiv2./Data/English/\ShipStyles\*.xml

Debug Message:  No files found matching mask C:\Documents and Settings\Dave\My Documents\My Games\GC2TwilightArnor\ShipStyles\*.xml

Debug Message:  No files found matching mask D:\Games\GalCiv2\DarkAvatar./Data/\FleetFormations\*.fleet

Debug Message:  No files found matching mask ./Data/\FleetFormations\*.fleet

Debug Message:  No files found matching mask D:\Games\GalCiv2\DarkAvatar\Gfx\Planets\C0*.png

Debug Message:  No files found matching mask Gfx\Planets\C0*.png

Debug Message:  No files found matching mask gfx/Terrain/1SideN*.png

Debug Message:  No files found matching mask gfx/Terrain/1SideE*.png

Debug Message:  No files found matching mask gfx/Terrain/1SideS*.png

Debug Message:  No files found matching mask gfx/Terrain/1SideW*.png

Debug Message:  No files found matching mask gfx/Terrain/2SideN*.png

Debug Message:  No files found matching mask gfx/Terrain/2SideE*.png

Debug Message:  No files found matching mask gfx/Terrain/2SideS*.png

Debug Message:  No files found matching mask gfx/Terrain/2SideW*.png

Debug Message:  No files found matching mask gfx/Terrain/3SideN*.png

Debug Message:  No files found matching mask gfx/Terrain/3SideE*.png

Debug Message:  No files found matching mask gfx/Terrain/3SideS*.png

Debug Message:  No files found matching mask gfx/Terrain/3SideW*.png

Debug Message:  No files found matching mask gfx/Terrain/4SideN*.png

Debug Message:  No files found matching mask gfx/Terrain/4SideE*.png

Debug Message:  No files found matching mask gfx/Terrain/4SideS*.png

Debug Message:  No files found matching mask gfx/Terrain/4SideW*.png

Debug Message:  No files found matching mask D:\Games\GalCiv2\DarkAvatar/gfx/Terrain/1SideN*.png

Debug Message:  No files found matching mask D:\Games\GalCiv2\DarkAvatar/gfx/Terrain/1SideE*.png

Debug Message:  No files found matching mask D:\Games\GalCiv2\DarkAvatar/gfx/Terrain/1SideS*.png

Debug Message:  No files found matching mask D:\Games\GalCiv2\DarkAvatar/gfx/Terrain/1SideW*.png

Debug Message:  No files found matching mask D:\Games\GalCiv2\DarkAvatar/gfx/Terrain/2SideN*.png

Debug Message:  No files found matching mask D:\Games\GalCiv2\DarkAvatar/gfx/Terrain/2SideE*.png

Debug Message:  No files found matching mask D:\Games\GalCiv2\DarkAvatar/gfx/Terrain/2SideS*.png

Debug Message:  No files found matching mask D:\Games\GalCiv2\DarkAvatar/gfx/Terrain/2SideW*.png

Debug Message:  No files found matching mask D:\Games\GalCiv2\DarkAvatar/gfx/Terrain/3SideN*.png

Debug Message:  No files found matching mask D:\Games\GalCiv2\DarkAvatar/gfx/Terrain/3SideE*.png

Debug Message:  No files found matching mask D:\Games\GalCiv2\DarkAvatar/gfx/Terrain/3SideS*.png

Debug Message:  No files found matching mask D:\Games\GalCiv2\DarkAvatar/gfx/Terrain/3SideW*.png

Debug Message:  No files found matching mask D:\Games\GalCiv2\DarkAvatar/gfx/Terrain/4SideN*.png

Debug Message:  No files found matching mask D:\Games\GalCiv2\DarkAvatar/gfx/Terrain/4SideE*.png

Debug Message:  No files found matching mask D:\Games\GalCiv2\DarkAvatar/gfx/Terrain/4SideS*.png

Debug Message:  No files found matching mask D:\Games\GalCiv2\DarkAvatar/gfx/Terrain/4SideW*.png

Debug Message:  No files found matching mask C:\Documents and Settings\Dave\My Documents\My Games\GC2TwilightArnor\ships\*.shipcfg

Debug Message:  No files found matching mask D:\Games\GalCiv2\./Data/ShipTemplates/\*.shipcfg

Debug Message:  No files found matching mask C:\Documents and Settings\Dave\My Documents\My Games\GC2TwilightArnor\ships\*.shipcfg

Debug Message:  No files found matching mask C:\Documents and Settings\Dave\My Documents\My Games\GC2TwilightArnor\shiptemplates\*.shipcfg

Debug Message:  Reading Star Names

Debug Message:  Reading Star Names... Done

Debug Message:  No files found matching mask ./Data/English/Tutorials/*.xml

Debug Message:  TitleWnd: Quit Button.

Debug Message:  Posting WM_CLOSE message.

Debug Message:  WM_CLOSE message received.

Debug Message:  GameUninitialize start

Debug Message:  Killing Galaxy

Debug Message:  Killing threads.

Debug Message:  Kiling civs.

Debug Message:  Killing ships.

Debug Message:  Killing rallypoints.

Debug Message:  Killing misc objects.

Debug Message:  Killing stars.

Debug Message:  Killing anomalies.

Debug Message:  Killing asteroid fields.

Debug Message:  Killing asteroid field mining bases.

Debug Message:  Killing space resources.

Debug Message:  Killing ascension crystals.

Debug Message:  Killing colonies and planets.

Debug Message:  killing scenario.

Debug Message:  Clearing Turn Event Log

Debug Message:  Clear galaxy settings.

Debug Message:  Clear influence.

Debug Message:  Clear up laws.

Debug Message:  Clear first time events.

Debug Message:  Clear wonders and trade goods.

Debug Message:  Clear sector mapper.

Debug Message:  Clear data definitions.

Debug Message:  Killing ship styles:

Debug Message:  Killing Galaxy: Completed

Debug Message:  Shutting down sound system.

Debug Message:  Clearing sound and music handles.

Debug Message:  GameUninitialize end

Debug Message:  Device not cleared. 1 counts left.

Debug Message:  D3D not cleared. 1 counts left.

Debug Message:  Destroying Window.

Debug Message:  Main Shell terminating normally

Reply #9 from Stardock Forums Top

Hum this seems like a normal debug "Destroying Window" is 100% normal.

I note that the game seems to post and recieve a "WM_CLOSE". While recieving such a message is normal when you close the game, it seems the game itself triggers that "WM_CLOSE" message/event. ("post")

although maybe not related I would personnaly make sure that no background applications  AND screensaver could trigger while playing

 

Also looking at your debug, I see that you are still in 1.96 like me, I'm surprised no support guy told you to update first and foremost! Even though I do not believe it will solve anything, I seriously doubt devs would look at anything else than the latest version !

Reply #10 from GalCiv2 Forums Top

DFrosty1

We've not abandoned your ticket, The Dev's are working hard on all of these types of errors, the 2 subsequent replies you sent after my reply just puts your ticket down at the end of the list. I have 'poked' the Devs to get you an answer soon.