Activation Issue

from Stardock Forums

I used a trial version of this software and really liked it alot. I purchased 6.2 it installed without issue. Then everything hit the perverbial fan. I have been trying to activate it for over a month and have contacted support by email and phone and never once recieved a response. Everytime i try and run WB i get a message like this

Application start: 2008-12-5 18.2.15

Downloading test internet data...

Download: success

Test internet data - success

Mode 1, short info

Submitting activation request...

Download: success

Activation result: 12

Error activating the product

 

I have tried activating with my firewall or antivirus running still does not work. I also attempted the offline activation, twice, stardock support has yet to respond to those emails as well

windowblinds
2,453 views 14 replies
Reply #1 from WinCustomize Forums Top

Error 12 means that the serial number is not matching the account information. I would love to help you here but I need to you to send in both the serial number and the email address to support@stardock.com so we can sort this out for you.

While I did see that you said you didn't get a responce from support please know that if you did not get an auto reply from the system support never got the message. If you have a ticket number from earlier support services please post it so I can look it up for you. Please also make sure that any spam software lists @stardock.com as allowable messages.

Galactic Civilizations III
Reply #3 from Stardock Forums Top

I am also having activation issues.  I have just upgraded my laptop and when I try to activate WindowBlinds I get an activation error.  I have submitted this to support@stardock.com however I have only recieved auto responses and the same email that I got initially with my serial codes and email etc. which don't work.

My ticket number is QGT-522205

Let me know if you need my email and serial number and I will send you a PM.  I am also concerned that I have tried to activate it so many times whilst this issue has been occuring that now I have used up all my installs.

Any help will be greatly appreciated. 

Cheers.

Reply #4 from WinCustomize Forums Top

They are/were having server issues :)

Reply #5 from WinCustomize Forums Top

I believe the server issues may have been resolved now, so please try reactivating.  If you still have problems please post back.

Reply #6 from Stardock Forums Top

Thanks - it has now activated.  One problem I have noticed (and this may require a new thread) but the skins are only applying if I restart my laptop. 

Reply #7 from WinCustomize Forums Top

byron, I think I read somewhere here that some skins require a reboot :)

Reply #8 from WinCustomize Forums Top

byron -

Open the WindowBlinds Configuration screen and click on "System info" then click the "Copy text" button. Paste that info here.

Reply #9 from Stardock Forums Top

I'm having the same problem. Have sent several e-mails to support about the problem with NO reply. Never had this problem with any other program before, paid for windowblinds almost 2 weeks ago and not been able to activate it. Wish I had know this before I bought.

This is my ticket id  MOG-727544

Reply #10 from WinCustomize Forums Top

Support is still catching up from the holiday but every time you bump you emailyou reset the order in the queue.  :(

Reply #13 from WinCustomize Forums Top

Ticket ID is when you send an email to support@stardock.com requesting help, you will receive a 'ticket number 'ID' for your issue.

Reply #14 from Stardock Forums Top

ChasThom,

Your support ticket was entered Dec 28, we responded on the 29th. On Jan 8 you replied that you have not yet received an response. We then sent another reply, and further you say you still didn't get it.

I imagine our replies are going into your spam or Junk mail folder. Please check there.