Serial # won’t take

My Colors and Impulses problem

from Stardock Forums

Hello all, 

Before I begin... (Anyone who is not familiar with Stardocks products) I want to say this hell is worth it.  Their products are phenomenal.  I still don't like the issues.  It does however make it more tolerable to know they are worth it.

 

I must admit, I hate for this to be my first post...  I purchased Object Desktop Ultimate yesterday.  After an evening of pure torture installing and uninstalling and then finagling around with my temp and .dll files I finally got it to work with the exception to "My Colors".  It simply won’t take the only serial they sent me.  The program keeps telling me I need a 25 key serial # in a different format from the one I got with Ultimate. 

What do I do? 

Component tray doesn't work.... Can't download My Colors Quest Desktop and I keep getting decompression errors.  Also,am I suppose to install all 3 of the SkinStudio apps? 
 

I have to say, I can't stand Impulse.  If I never saw that app again I would be thrilled.  Decompression errors, authorization errors, wonderful lockups and the most fun of them all! Impulse just decides not to boot when it doesn’t feel like it. -errrrrrrr 

Isn't there a way I can download the .zip, .exe... etc of the apps I bought so I never have to endure that hell again?  Admittedly, I did receive a 210meg file... but it didn't install all of my programs from ultimate.... rendering it ultimately useless.

Thoroughly frustrated :)

Again, sorry for this being my first post.  Hopefully my future posts will include less complaining :)  

One last thing… Is Object Dock Plus worth the extra money? I know it’s sort of a vague question… Sorry.

Thank you in advance for any help you may be.

-Axe- 

 

1,618 views 12 replies
Reply #1 from WinCustomize Forums Top

If you haven't done so already, please email support@stardock.com and start a trouble ticket. They will be able to assist you.

Reply #2 from Stardock Forums Top

Thanks for the response, Hankers

I have already done so....  I was just hoping it was something silly.  Wanted to play this weekend (off work)  and their not in until Monday :(

Quick question - Am I to assume that I should have recieved an additional serial # or that the OEM serial with Ultimate should work? 

 

Thanks again :)

-Axe-

 

 

Ashes of the Singularity II
Reply #3 from WinCustomize Forums Top

Am I to assume that I should have recieved an additional serial # or that the OEM serial with Ultimate should work?
End of quote

The serial number you received for Object Desktop Ultimate should be all you need for the programs that are associated with Ultimate.

Also,am I suppose to install all 3 of the SkinStudio apps?
End of quote

SkinStudio is used to create skins so if you plan on getting started right away on making your own skins .......

Is Object Dock Plus worth the extra money?
End of quote

IMO - yes

You could also try installing the Object Desktop Ultimate programs using Stardock Central. This will not work for MyColors though.

Hope this helps and check out the WinCustomize Wiki for more information.

Reply #4 from Stardock Forums Top

Thanks again for the info :)  Hopefully support will get back to me soon.

Reply #5 from Stardock Forums Top

Well, I still have yet to hear from support. I currently can't use my product that I paid 69.00 for. To say that I am getting a little annoyed would probably be an understatement. But, I digress.... Complaining solves nothing.

Support; please get back to my ticket as without a working serial # this is not exactly money well spent.

Thanks:)

Reply #6 from WinCustomize Forums Top

If you post your ticket number I will attempt to have support check on it when they return in the morning. Sorry for the inconvenience.

Reply #7 from Stardock Forums Top

Thanks Hankers :) 

 

I PM'd you the  support ticket#.  Out of chance, would you like my order # for ultimate too?  Don't know if it would help....

 

 

Reply #8 from WinCustomize Forums Top

would you like my order # for ultimate too?
End of quote

I do not and your Ticket number has been forwarded to support.

Reply #9 from WinCustomize Forums Top

Stardock was experiencing  server issues over the weekend which likely caused most of your problems.

Reply #10 from WinCustomize Forums Top

Axe,

I've replied to your support e-mail.

 

Reply #11 from Stardock Forums Top

I have responded in more detail to your response.   Inlcuding a screenshot.

 

Thanks :)

Reply #12 from Stardock Forums Top

mmmmm...... Did you receive my response?  Still awaiting yours :)

 

Thanks