Installed Game, but my Product Key Code does not work!

from Stardock Forums

I have installed the game, via Direct Download edition from the website, and as soon as I was about to pay, I keep getting messages that my Product Key Code is wrong. I copy and pasted it, I typed it, and it does not work at all! What do I do? I'm very fusterated, and feel like I wasted my money on a game that will not run!

-Nicole Wagner

6,579 views 8 replies
Reply #1 from Stardock Forums Top
Me too, it says
"Please check the serial number that you have entered and ensure that it is associated with the email you used."
GRRR!!!! :( 
Reply #2 from JoeUser Forums Top
Be patient, guys. It's Saturday night - support will be in Monday morning and can give you a hand. The same thing happened to me, they issued me a new serial number in a matter of a couple of hours after I spoke to them about the issue, and I was sitting pretty.

Be patient. It's worth it.
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Reply #3 from Stardock Forums Top
Me too, it says"Please check the serial number that you have entered and ensure that it is associated with the email you used."GRRR!!!!  
End of quote


+1

Be patient, guys. It's Saturday night - support will be in Monday morning and can give you a hand. The same thing happened to me, they issued me a new serial number in a matter of a couple of hours after I spoke to them about the issue, and I was sitting pretty.Be patient. It's worth it.
End of quote


I have a ton of faith in stardock, the issue will probably be resolved fairly fast too.
Reply #4 from JoeUser Forums Top
Best bet is to A)start a support ticket by sending your issues to support@stardock.com and then B)log on to the Stardock IRC channel on Monday and mention it to someone in there.

It works - I promise! :CONGRAT:
Reply #5 from GalCiv2 Forums Top
I've got the exact same problem. It's a little frustrating to pay for something and then not even be able to use it at all.

Reply #6 from Stardock Forums Top
It actually happened to my friend, as well. He bought the game a few hours after I did, and he got the same message. We both opened tickets, and now, all we can do is sit and wait. I agree, it is fusterating to buy a game, and be unable to even use it.
-Nicole
Reply #8 from GalCiv2 Forums Top
Given the number of people who had issues, I expect one of the servers was having issues and has since been kicked. If anyone is still having trouble, please contact support@stardock.com and they'll get you fixed up.