Program will not start correctly

from Stardock Forums

When I launch Keepsafe I get:

- COULD NOT FIND FILE 'C:\DOCUMENTS AND SETTINGS\ADMINISTRATOR\LOCAL SETTINGS\APPLICATION DATA\STARDOCK\KEEPSAFEARCHIVE\KS.MDB'.

I click OK and get A LOGIN BOX:

- DATA SOURCE KSDSN2 (LOGIN IS SET TO ADMIN & A BLANK BOX FOR PASSWORD.

I have no idea what the password is. I click cancel and get this box:

- SELECT DATA SOURCE - ON THE FILE DATA SOURCE TAB - LOOK IN DEFAULTS TO DATA SOURCES - THERE IS ANOTHER BOX REQUESTIN DNS NAME.

I HAVE NO CLUE HOW TO FILL IN THE BLANKS -  CLICK CANCEL AN KS ACTIVATES AND GOES INTO THE TASK BAR

KS then does not respond to any commands except unload.

Any help would be appreciated - I can't seem to get any hel from Stardook support on this issue.

Thanks, Dennis

 

keepsafe
10,413 views 10 replies
Reply #1 from WinCustomize Forums Top
I'd email support@stardock.com for this
Reply #2 from WinCustomize Forums Top
gotta love that nick.
Galactic Civilizations IV
Reply #3 from WinCustomize Forums Top
That seems to be another problem ... I contact / they do not respond.
Reply #4 from WinCustomize Forums Top
it's the weekend


did you at least get an auto response?


https://forums.wincustomize.com/308832
Reply #6 from WinCustomize Forums Top
check your spam folder
Reply #7 from WinCustomize Forums Top
nope ... cool on the spam ... maybe they just don't feel like talkin' to me ... oh well
Reply #8 from WinCustomize Forums Top
Maybe they didn't get your email.
Try going here to create a case . . see if you get a response there: https://esupport.stardock.com/
Reply #9 from Stardock Forums Top
Just an FYI to y'all who tried to help - thank you. MS SP3 finally won ... beat down into submission, I finally gave up - and yes - started over. Full systen format. I loaded ONLY Windows XP Pro first and only ALL updates for this monster, including the dreaded SP3 (any one remember DOS 4.5?). I have come to the conclusion that Windows wants to be first ALL THE TIME! It has taken 2 weeks to get it all back and some I had to say goodbye too - my system works fine - do I dare say better than before? Oh yea - KeepSafe works like a charm! So, Windows upgrade / update - or whatever they end up calling it so it does not hurt so bad ... RE-FORMAT - START OVER AND IT JUST MIGHT WORK!. I guess it's MS's way of keeping it's customer base busy.
Reply #10 from WinCustomize Forums Top
Sorry for the pain.  Glad KS is working!