All Around Bad Experience
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Stardock Forums
Stardock Forums
Considering I cannot get support to answer me by email, this is the only thing I can think to do before having to ask for my money back.
I have to say that I've been having a bad first impression on StarDock thus far. Unfortunately, I did not know it would take upwards of three to four days to download the simple Object Desktop product that I ordered, otherwise I would have not purchased it at all or waited until I had a major holiday with which to blow my time during.
I purchased Object Desktop on the 14th and inadvertently sent myself on a wild goose-chase to try and find it. Firstly, the conformation email sent to me told me to download a program called Impulse which only after several failed attempts and several unanswered tech-support problems later, I finally got installed on my computer by sheer happenstance.
However, I found out the program seems to be useless unless my 'account is registered'. In the tech-support page "esupport.stardock.com" I attempted to register, but was told that my email was already registered. Though when requesting a supposed password to be sent to that same email through the Lost Password link results in nothing arriving in my inbox ... or my junk folder ... or any place--must be run by the tech-support guys personally.
Then by sheer chance I came across this program called StarDock Central and came to believe that -this- and not Impulse was what I needed to download the program. Mainly because, unlike Impulse, there's actually a place to enter the serial number for my purchase in Tools > Register Products.
So I get set up with that and finally I see I am able to verify (I think) my email address and it sends me notification and all that jazz and now I'm happy again because now I believe I'm going to finally be able to download my purchase.
But as far as StarDock is concerned, when I entered the serial number, it told me the number was invalad. Just to make sure, I ask it to send my registration information to my email account and what I get back is just the same identical number I got at check-out on the 14th.
Look, I really don't want to have to ask for my money back. I -want- to give it to StarDock, I really do. Which is why I've allowed myself to continue being subjected to hell for the past few days. But one problem immediately after another tends to make this a little hard to do, and wears on my will and determination.
Can someone please help me figure this out? It's all very confusing!
I have to say that I've been having a bad first impression on StarDock thus far. Unfortunately, I did not know it would take upwards of three to four days to download the simple Object Desktop product that I ordered, otherwise I would have not purchased it at all or waited until I had a major holiday with which to blow my time during.
I purchased Object Desktop on the 14th and inadvertently sent myself on a wild goose-chase to try and find it. Firstly, the conformation email sent to me told me to download a program called Impulse which only after several failed attempts and several unanswered tech-support problems later, I finally got installed on my computer by sheer happenstance.
However, I found out the program seems to be useless unless my 'account is registered'. In the tech-support page "esupport.stardock.com" I attempted to register, but was told that my email was already registered. Though when requesting a supposed password to be sent to that same email through the Lost Password link results in nothing arriving in my inbox ... or my junk folder ... or any place--must be run by the tech-support guys personally.
Then by sheer chance I came across this program called StarDock Central and came to believe that -this- and not Impulse was what I needed to download the program. Mainly because, unlike Impulse, there's actually a place to enter the serial number for my purchase in Tools > Register Products.
So I get set up with that and finally I see I am able to verify (I think) my email address and it sends me notification and all that jazz and now I'm happy again because now I believe I'm going to finally be able to download my purchase.
But as far as StarDock is concerned, when I entered the serial number, it told me the number was invalad. Just to make sure, I ask it to send my registration information to my email account and what I get back is just the same identical number I got at check-out on the 14th.
Look, I really don't want to have to ask for my money back. I -want- to give it to StarDock, I really do. Which is why I've allowed myself to continue being subjected to hell for the past few days. But one problem immediately after another tends to make this a little hard to do, and wears on my will and determination.
Can someone please help me figure this out? It's all very confusing!
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