complaints

from Stardock Forums
have put a ticket in over two weeks ago got a reply for info. and not heard a dicky for over one week, this is pathetic, and shouldnt be allowed, anyone else had this sort of trouble, the company is useless.
6,195 views 7 replies
Reply #1 from WinCustomize Forums Top
Maybe they are researching your problem.

Can you post the ticket number from your auto-reply?

Stardock is one of the finest companies I know of when it comes to user support.  I'm sorry you are having a bad experience.
Reply #2 from WinCustomize Forums Top

Can you post the ticket number from your auto-reply?
End of quote

Probably hasn't got it yet...last ticket was 13 minutes ago....gosh they are slow over there...;)

Sins of a Solar Empire II
Reply #3 from WinCustomize Forums Top
We responded on Apr. 9th, waiting for your response along with your dxdiag file.

Your turn

Reply #4 from WinCustomize Forums Top
Hmmm . . there you go.   :SURPRISED:
Reply #5 from Stardock Forums Top

We responded on Apr. 9th, waiting for your response along with your dxdiag file.Your turn
End of quote



check your spam folder
Reply #6 from Stardock Forums Top
sent the info. on the 9 th april, now its the 17 th april, your turn.
Reply #7 from WinCustomize Forums Top
sent the info. on the 9 th april
End of quote

If support is waiting for your 'info' then obviously they have not received it.  It would seem that if you want to have this issue resolved you would re-submit the information instead of playing 'your turn' 'not mine' game.

Stardock support have assisted you on a multitude of occasions as indicated by the number of forum posts you have made. Even when you have resorted to ridiculous statements as -
the company is useless
End of quote


For whatever reason support does not have the information they requested from you so I suggest you resend it.