Question about email support...

from Sins Forums

    My question is does Iron clad respond to replys or do i have to make a whole new email?

 

I Sent an email to ironclad support about mini dumps yesterday and got a response today. The Person who emailed me asked for some more information. I put the extra info in and hit reply. Will I get a response or will i have to make a sepperate email? I would like to just reply so i ca talk to someone who under stands the problem instead of aving someone new try to figure out the problem every time. If thats not possibl then thats ok.

11,195 views 3 replies
Reply #1 from Sins Forums Top
I can't think of any reason they wouldn't. There are only nine people at IC, after all :p
Reply #2 from Sins Forums Top
I believe Josie handles IC support? She used to in beta, and probably retail too. So you shouldn't be getting new people each time. It's a small company ;)

Anyway, minidumps usually aren't answered if it's not a problem on your end. Blair has said previously they get a lot, and they can't answer every one. They will answer if it's a problem you can fix, if it's a problem on their end they'll just patch it in and you may not hear back about it.

They are also working on putting an auto-responder in for some common solutions.

Hope that helps :P
Ashes of the Singularity II
Reply #3 from Sins Forums Top
I can't think of any reason they wouldn't. There are only nine people at IC, after all
End of quote


9 people? Thats it? Wow that takes some skill. Also ya Josie was the one theat emailed me.

That feels weird talking to one of the "devs" If thats who Josie is. Giving me chills