All my downloads started FAILING help!

Failed download

from Stardock Forums

For the last few days I have been unable to dowload anything in SDC. When I go to Downloads, the things that I am trying to download say "Failed".

In my downloads directory, they are all there with 1K file size.

I've tried disabling my virus checker and deleting temp files. Help! I can't get any new stuff.

24,088 views 21 replies
Reply #1 from Stardock Forums Top
We had the server reset. You should be ok now. Let us know if you still have troubles.
Multiplicity - Control multiple PCs using one keyboard and mouse
Reply #3 from WinCustomize Forums Top
Still have issues with SDC WC downloads... The relevant log snip below.

HTTP: ---------------------
HTTP: File: C:\Users\damoose\Downloads\StardockDownloads\Ares.wba
HTTP: Url: https://www.wincustomize.com/download.asp?p=sb&LibID=1&skinid=5939&file=Ares.wba&source=1
HTTP: Getting file information
HTTP: Resolving name: www.wincustomize.com
HTTP: Resolved name to: 66.28.242.218
HTTP: Connecting to 66.28.242.218
HTTP: Connected to: 66.28.242.218
HTTP: Redirecting to https://www.wincustomize.com/download.aspx?p=sb&LibID=1&skinid=5939&file=Ares.wba&source=1
HTTP: Downloading: C:\Users\Mark\Downloads\StardockDownloads\Ares.wba
HTTP: Error: -18 HTML code was detected within the download
HTTP: ---------------------
HTTP: File: C:\Users\damoose\Downloads\StardockDownloads\MidNight.wba
HTTP: Url: https://www.wincustomize.com/download.asp?p=sb&LibID=1&skinid=6406&file=MidNight.wba&source=1
HTTP: Getting file information
HTTP: Connecting to 66.28.242.218
HTTP: Connected to: 66.28.242.218
HTTP: Redirecting to https://www.wincustomize.com/download.aspx?p=sb&LibID=1&skinid=6406&file=MidNight.wba&source=1
HTTP: Downloading: C:\Users\Mark\Downloads\StardockDownloads\MidNight.wba
HTTP: Error: -18 HTML code was detected within the download
HTTP: ---------------------
HTTP: File: C:\Users\damoose\Downloads\StardockDownloads\VistaBrushed.wba
HTTP: Url: https://www.wincustomize.com/download.asp?p=sb&LibID=1&skinid=6217&file=VistaBrushed.wba&source=1
HTTP: Getting file information
HTTP: Connecting to 66.28.242.218
HTTP: Connected to: 66.28.242.218
HTTP: Redirecting to https://www.wincustomize.com/download.aspx?p=sb&LibID=1&skinid=6217&file=VistaBrushed.wba&source=1
HTTP: Downloading: C:\Users\Mark\Downloads\StardockDownloads\VistaBrushed.wba
HTTP: Error: -18 HTML code was detected within the download
HTTP: ---------------------
HTTP: File: C:\Users\damoose\Downloads\StardockDownloads\AeroMetal.wba
HTTP: Url: https://www.wincustomize.com/download.asp?p=sb&LibID=1&skinid=6411&file=AeroMetal.wba&source=1
HTTP: Getting file information
HTTP: Redirecting to https://www.wincustomize.com/download.aspx?p=sb&LibID=1&skinid=6411&file=AeroMetal.wba&source=1
HTTP: Downloading: C:\Users\Mark\Downloads\StardockDownloads\AeroMetal.wba
HTTP: Error: -18 HTML code was detected within the download

Reply #4 from Stardock Forums Top
Just checked again from here after another server fix. Still having the same trouble?
Reply #5 from WinCustomize Forums Top
Yes as of the date and time of this post.
Reply #7 from WinCustomize Forums Top
I'm not having any problems dl'ing off SDC. Running XP with SP3 RC2......
Reply #8 from WinCustomize Forums Top
xp with no problems here
Reply #9 from WinCustomize Forums Top
Windows vista 32 Bit SP1 rc, i have not been able to download using stardock central either. Just says failed everytime for skins, cursors, wallpapers.... have tried for 2 days now.
Reply #10 from Stardock Forums Top
Nope - still not working. And I am also running Vista 32-bit SP1...
Reply #11 from WinCustomize Forums Top
it seems primarily vista users that are having the issues. as it is Sunday night I wouldn't expect much until morning.

It would be wise sending a Support ticket in to SD with all the info you can Like OS and version of OS and SDC Version ands what is happening including any errors you are receiving.
The more info you provide the faster they can help as well as duplicate the problem to try and fix it. Support page here -----> WWW Link
Reply #12 from WinCustomize Forums Top
We updated the web and software team about this. It is being looked into. Just wanted to update you on the issue.
Reply #13 from WinCustomize Forums Top
Kool. Thanks.
Reply #15 from WinCustomize Forums Top
Using Windows XP and Firefox 2, not the beta of 3. I also cannot download any skins from Stardock Central and tried the Wincustomize browser with the same result. Oddly enough, the Object Desktop programs did update just fine. Frustrated. This seems to happen often this last year, but Wincustomize browser usually works when Stardock Central does not.

I realize you guys have a lot going on with recent and upcoming product releases, but I'm reluctant to blog about them with this going on. :/
Reply #16 from Stardock Forums Top
For thoes that are having trouble with the downloads, the effects the Wincustomize browser more, but please try clearing the cookies from your internet browser. If that does not help please start a ticket at support@stardock.com as we are following this closely.
Reply #17 from WinCustomize Forums Top
Was this ever resolved? I'm still having the problem on Vista.
Reply #18 from WinCustomize Forums Top
Was this ever resolved? I'm still having the problem on Vista.
End of quote
If that does not help please start a ticket at support@stardock.com as we are following this closely.
End of quote
Reply #19 from Stardock Forums Top
damoose - what browser is it that you are using?

Did you try clearing the cookies?
Reply #20 from WinCustomize Forums Top
I have IE7 installed.

And cookies were the problem.

Doh!

Thanks
Reply #21 from Stardock Forums Top
Makes sense then. Glad I could help. Wincustomize is made with IE in mind, then gets tweaked for FF, and so on... At least I am pretty certain I have that right. Should you have further need of us please let us know at support@stardock.com.