xhanubis xhanubis

Where the hell is customer support!!

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Where the hell is customer support!!

I need my serial to use the Damn! software now!!

from Stardock Forums
Ok this is but I rant,

I re-installed vista and my bad I forgot to back up email...havent really lost much I can't live without except for my tweakvista activation code. I contact these guys with my paypal cart ID for the purchase and requested my password be sent to me.

After about 5hrs of no response, I get a reply asking me to supply my email address...I dutifully supplied the email address and have had not response until now...I am thinking they all gone home so I have to wait until tommorow!

NOW THE RANT!!

Are you people out of your fucking minds!! just email the fucking code to my account thats listed with my paypal account don't ask me for another level of verification when this is like going to the fucking post office!!

Email takes minutes where I come from...I dont have time to fucking go back and forth with you every couple of HOURS just to get my activation code back!! just send it to the fucking email I have on file and stop wasting my fucking time!! The software is $19 stop being fucking retarded about it. you will only lose customers who dont have time to be beaten over their heads for silly shit!!

anyway end of my rant.

Now Stardocks support please just send me my activation code...and be quick about it and might actually consider buying something else from you in the future.

Thank you Jermaine Valentine
23,339 views 48 replies
Reply #27 from WinCustomize Forums Top
I think a big thank you should be given to Stardock support staff. They are always helpful and polite, even in the face of abuse.

Well done guys, you are the best
End of quote


Yep. :CONGRAT:

Ashes of the Singularity II
Reply #28 from WinCustomize Forums Top
he lives in Daytona.........it's always the weekend there.
End of quote


sorry folks...been off work for almost a week (partially torn MCL in the left knee), so time has gotten a little iffy on me....hehehehe...probably doesn't help that I'm on muscle relaxers and pain killers......

And SD Support rocks! Somebody reset my activation count on a Sunday, over a holiday weekend. To me, that's just going above and beyond the call of duty!
Reply #29 from Stardock Forums Top
Your welcome. :) SHH!! don't tell.
Reply #30 from Stardock Forums Top
I'd just like to add my three cheers for the Support team. I've had a few problems and questions, and they have always been polite and helpful. On one occasion they obviously went out of their way to talk to people outside their department, as my problem was about the ObjectDesktop CD and it's absence of up to date programs, and they talked to the people concerned, and let me know what they could. Thanks David and Travis.
Reply #31 from WinCustomize Forums Top
I agree; Stardock support has always been outstanding, even to the extent where issues (due to my own stupidity) were addressed with exceptional kindness and patience, even at a time of day that I wouldn't have expected anyone to answer. Try getting support like this from almost anyone else, like Symantec or especially Iolo. It is clear to me that Stardock genuinely cares for its customers, not to mention how amazing it is to find that even their pre-release code is quite stable on my system, and I always tinker my way into a dark corner.  ;p 
Reply #32 from Stardock Forums Top
Not that I can speak for all of support but I think I can guess that the other two in our department would feel something of the same.

Best gift we could have gotten for the holidays is people telling us that people apreicate what we do. The job isn't always thankless but it is always really great to hear it makes a great difference. I am proud of where I work and I really like the customers that we have (beyond the fact they keep me employed). Thanks very much for everything guys and gals. We will be back at full strength starting tomorrow. So from the Bass, and from what I can assume the Milk and the 'Lander would say thank you very much!

Cheers in the new year.
Reply #33 from WinCustomize Forums Top
aw hell, take another day... y'all deserve it
Reply #34 from WinCustomize Forums Top
Xanhubis....grow the hell UP! Pampered twit.
YOU are responsible for your own crap. Got it? No? Cry to Judge Judy. Guess where she'd tell you to install it.

I don't want to hear one GD crack about Stardock Support. Not one! They've always gone out of their way to help me courteously and generously.

Your gratuitous use of the "F" word is N O T appreciated.

1. Improve your vocabulary.
2. Improve your manners: Show others the respect you demand and it will come back to you.
3. Stop whining over trivial, non-issues.
4. Grow up!

 :( 
Reply #35 from WinCustomize Forums Top
Technical support and wincustomize moderation are two different things.
Both are exemplary though.
Reply #36 from WinCustomize Forums Top

Stardock support is the worst support ever on the whole planet I mean it just because I gave my opinion regarding a stupid thing that someone violated the terms and it weren't reviewed a Stardock employee content and the other approval they are deleting each one of my comments!
End of quote

Uh...that has nothing to do with Stardock Support.  You are talking about site moderation, not product support (which is what "Stardock Support" is)- those two are COMPLETELY different.

Before you start insulting, please at least get who you are insulting correct. 

Reply #37 from WinCustomize Forums Top
Xanhubis....grow the hell UP! Pampered twit.
YOU are responsible for your own crap. Got it? No? Cry to Judge Judy. Guess where she'd tell you to install it.

I don't want to hear one GD crack about Stardock Support. Not one! They've always gone out of their way to help me courteously and generously.

Your gratuitous use of the "F" word is N O T appreciated.

1. Improve your vocabulary.
2. Improve your manners: Show others the respect you demand and it will come back to you.
3. Stop whining over trivial, non-issues.
4. Grow up!
End of quote


Stardock support is the worst support ever on the whole planet I mean it just because I gave my opinion regarding a stupid thing that someone violated the terms and it weren't reviewed a Stardock employee content and the other approval they are deleting each one of my comments!

Now if you don't think that is trying to get over someone tell me what it is we can see that in this subject stardock support looks like shit
End of quote


i think is time to lock this thread.....
Reply #38 from WinCustomize Forums Top
Huang Choi....Please be specific. What support was bad, and what comment did you make?
Also, who is deleting what comments of yours?

And, Huang Choi... PLEASE spare us the comments like "s**t"
in this subject stardock support looks like shit
End of quote


That type of word doesn't make you any friends, and people will stop trying to understand what you are writing.

Stardock Support is excellent in my experience. If your experience is different, why not start a new thread and tell people what happened. Okay?

Reply #39 from WinCustomize Forums Top
Huang Choi....Please be specific. What support was bad, and what comment did you make?
Also, who is deleting what comments of yours?
End of quote


Basically Huang Choi ranted and whined and posted a couple of posts and lots of replies in other posts bemoaning the fact that someone entered an entry into the AWDream contest when they didn't meet the residency requirements.

It was explained several times that just because an invalid entry made it in, it didn't mean the creator had any chance of winning and would in fact basically be disqualified once the judging started.

each time it was explained Huang Choi would acknowledge, then within a couple of minutes or so post another reply somewhere whining and moaning about the same entry or start another post about the same entry, getting all huffy all over again.


and it wasn't Stardock Support - which has always been good to me, but forum moderation
Reply #40 from WinCustomize Forums Top
Bichur: Thanks...I figured.
Reply #41 from WinCustomize Forums Top
Don't lock the thread this is entertainment - I think - well it is "something" anyway. I really need that "popcorn eating" emoticon I saw once here.
Reply #42 from WinCustomize Forums Top
Reply #43 from WinCustomize Forums Top
Close but it was one where it was just eating popcorn. You know like watching a movie.
Reply #44 from WinCustomize Forums Top
i want the rights to make the movie ;)


now all i need is a good name
Reply #45 from WinCustomize Forums Top
Close but it was one where it was just eating popcorn. You know like watching a movie.
End of quote


I know... just messing with you..


here:

and
Reply #46 from WinCustomize Forums Top
Thats it! The first one! Will come in handy from time to time. I need to find me a library of those. Hey I think I hijacked this thread. Just broke my first New Year's Resolution.
Reply #47 from Stardock Forums Top
Hey Guys,

For all of you who see it fit to jump in with your two cents days after the fact...please next time let dad (who happens to be your uncle) read the heading first...its a rant!

A rant is a widespread and distinctive phenomenon of emotional speech or writing in the form of a series of complaints or attacks, about a topic of interest, many times political in nature. Rarely, rants express great praise, defending an idea or a person from attack.

So for all you retarded fucks here are some new words. (get ready Ranger375)

I just learn some new words...

guh suck oonu mumma!!! (suck your mother)

Guh suck oonu puppa!! (suck your father)

And the please go suck oonu self! (go suck yourself)

 :CONGRAT: hehehehehehe LOL

Reply #48 from WinCustomize Forums Top

A rant is a widespread and distinctive phenomenon of emotional speech or writing in the form of a series of complaints or attacks,
End of quote

When such attacks become personal [against other site users] they breach site policy.

No-one is exempt, no matter the perceived/presumed issue.

This thread is locked to prevent the likely riposte[s].