Can't download any files off wincustomize

hi xenosage,

i have an identical problem, all files are just 1,50 KB and worthless. and by the way, i am a registered user, i paid for my software and i want it to work....

can anyone please help?

When you click to start the download, do you get an option to at least save the file? 

If you do, do you know what server it is pulling from?  You'll see the server name probably in the title bar of the save dialog.  It'll be something like skins3.wincustomize.com.

yes, it is skins4.wincustomize.com. and it wants me to verify myself. but how and why the hell since yesterday?

and today, nothing happens, it downloads absolutely normal, but the files are still 1,50 KB and empty...

Which files are you specifically having problems with? 

to be honest: all files.

whatever i want to download, nothing works. all files are the same size, 1,50 KB (zip files, sidebar gadgets...)

Give me a few specific links to test out.  We think we know where the issue is, but I just want to confirm it.

well, i don´t know what you did, but all works fine now - no more problems!! i just tried downloading again and everything is ok....

thank you very much for your help, i appreciate this a lot!!!!

Still doesn't work for me...

skins4.wincustomize.com....doesn't ask me to verify, just says site not available, try later...

Leave a link of the skin you are trying to download please.

https://www.wincustomize.com/skins.aspx?skinid=6271&libid=1

Must be just this theme, I'm able to download other blinds now, couldn't do it earlier....couldn't download anything last night....

I confirm that skin fails.
Thanks.

Noted. I am forwarding it on.

https://www.wincustomize.com/skins.aspx?skinid=6271&libid=1
skins4.wincustomize.com

is another server that I cannot download from.

The problem is being worked on now. I made an announcement on the front page and I'll be updating that as progress is made.

The problem is being worked on???? are you working on the problem of one purchasing/renewing their object desktop and only can dl 500mb???? You don't even have a contact email address, so what! is everyone suppose to come to the forum???? I HAVE BEEN IN CONTACT WITH MIKE H. AT STARDOCK.....DON'T SEEM TO UNDERSTAND THE PROBLEM.....the problem is I CANNOT DL PAST 500MB. WHY? WHY? I PURCHASED OBJECT DESKTOP AUGUST 2007....2007...2007. PER YOU GUY AND I QUOTE:

Level 4: Current Stardock customer. These are users who have either purchased Object Desktop Network or some other Stardock product (Stardock is WinCustomize's sponser) within the last 2 years. These users get all the benefits of a registered user plus:

Unlimited File Downloads. Say good-bye to file limitations! No more annoying messages preventing you from getting your download to work.


So why is there a capped or limitation to my dl's????? I am putting this here because you have nowhere else to put it. If by chance it sounds as if I am pissed is because I AM/

Deep breaths.

Stardock has great support.  It sounds like you may have been caught up in a seperate problem.  They'll take care of it.  Mike's a great guy and goes above and beyond for the clients here.  It'll be OK.

Log out and log back in.  Maybe you have cookie issues.  Clear them and your cache between logging back on.

Hmmm . . looking at your profile it shows you as a past customer.

Maybe you need to associate your stardock account with your WinCustomize account:https://www.wincustomize.com/crossref.aspx

As an aside Leah, there is still an issue with the servers and even once you fix this problem you may experience failed downloads.

Thanks I think I found it....calming down now.


Well how do i associate my acct

I show you as a current customer.  The cap should be gone.

Yeah but it is saying level 3 when it should be level 4

I see you as level 4. (http://users.wincustomize.com/28412)
Log off and back on.  That might help.

It worked....thanks for listening to me and helping me out.