What is going on

from GalCiv2 Forums
I buy the game and it will not let me register the game. It says some firewall is getting in the way of me logging in. That is not true I do not have one.
6,508 views 7 replies
Reply #1 from GalCiv2 Forums Top
Not running an anti-virus program either?
You could have some malware or virus that is getting in the way.
Reply #2 from GalCiv2 Forums Top
I very much doupt that I have no connection issues at all. I know that is not it.
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Reply #4 from GalCiv2 Forums Top
If you don't believe there's any issue on your end, please contact support@stardock.com.
Reply #5 from GalCiv2 Forums Top
I did but they wont respond to me.
Reply #6 from GalCiv2 Forums Top
How long have you waited for them to respond? Most companies have quite a backlog, and it may take as short as 24hrs, sometimes as long as 48. Give them time, I am sure they will get to you.
Reply #7 from GalCiv2 Forums Top
Bear in mind it was a holiday weekend. Everyone is back at the office now so support should be able to address your ticket.

Do make sure you got an automated response to your mail issuing a ticket number; if you didn't, check your spam filtering or bulk folder.