Ridiculously slow server connection
Downloads take forever
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Stardock Forums
Stardock Forums
Hi, everybody.
I am a user from Germany and just bought ObjectDesktop online yesterday. Since then I am trying to install the software via Stardock Central, but it takes forever. The connection speed ist well below 10kb/sec for about 80% of the time, though I have a fast DSL connection with 6 MB Download and 512 KB Upload Speed. For example: WindowsBlinds5 took 72 minutes to install - that really su....!
As almost all other sites download much faster (US sites, too), I wonder, if this is a Stardock "Europe only" Problem. According to my tracing with NeoTracePro there is a major decrease of connection speed starting with the SprintLink Gateway near Washington,DC. From there on, Ping times on all nodes are above 400, reaching max values of up to 800. I can provide a report to proove this if needed. For a company, which relies mainly on ESD (electronic software distribution), such values are totally unacceptable in my opinion. Though I had the PC running all night through, I still have installed less than half of the applications after now nearly 20 hours and I am really annoyed now.
When I purchased my first stardock product GalCiv 2 a few month ago, I already recognized a low download speed (between 15 an 20 kb/sec), but since then it has become much worse.
I also purchased a few premium suites, including the "Omega Premium Suite", which is about 36 MB to download. Since yesterday, I have tried to download this suite more than 20 times without success. After trying to use IE7 and Firefox without succeeding, I installed GetRight to download it, but as the Stardock Server does not support resuming, the download starts over and over again and everytime stops at 18,78 MB saying "Server busy, waiting to retry" (or so, I have the German version). There has to be a technical problem with the file or with the server timeouts I assume.
As I have paid money for the product I would like to be able to use it, too. Though I basically like and support the way Stardock delivers its products and the corresponding updates, this new experience is very disappointing. I would expect a reliable and fast download, so I can instantly use the software, and I also would expect support for all major download managers, which includes a server that SUPPORTS RESUMING!
Does anybody have a solution to these problems? What are your experiences with the connection speed?
Greetings
Will
PS: The Discussion feature in SD Central does not accept Carriage Returns (ENTER/RETURN/CR), when creating a new post or replying to one. I wrote this in an editor and copied/pasted it.)
I am a user from Germany and just bought ObjectDesktop online yesterday. Since then I am trying to install the software via Stardock Central, but it takes forever. The connection speed ist well below 10kb/sec for about 80% of the time, though I have a fast DSL connection with 6 MB Download and 512 KB Upload Speed. For example: WindowsBlinds5 took 72 minutes to install - that really su....!
As almost all other sites download much faster (US sites, too), I wonder, if this is a Stardock "Europe only" Problem. According to my tracing with NeoTracePro there is a major decrease of connection speed starting with the SprintLink Gateway near Washington,DC. From there on, Ping times on all nodes are above 400, reaching max values of up to 800. I can provide a report to proove this if needed. For a company, which relies mainly on ESD (electronic software distribution), such values are totally unacceptable in my opinion. Though I had the PC running all night through, I still have installed less than half of the applications after now nearly 20 hours and I am really annoyed now.
When I purchased my first stardock product GalCiv 2 a few month ago, I already recognized a low download speed (between 15 an 20 kb/sec), but since then it has become much worse.
I also purchased a few premium suites, including the "Omega Premium Suite", which is about 36 MB to download. Since yesterday, I have tried to download this suite more than 20 times without success. After trying to use IE7 and Firefox without succeeding, I installed GetRight to download it, but as the Stardock Server does not support resuming, the download starts over and over again and everytime stops at 18,78 MB saying "Server busy, waiting to retry" (or so, I have the German version). There has to be a technical problem with the file or with the server timeouts I assume.
As I have paid money for the product I would like to be able to use it, too. Though I basically like and support the way Stardock delivers its products and the corresponding updates, this new experience is very disappointing. I would expect a reliable and fast download, so I can instantly use the software, and I also would expect support for all major download managers, which includes a server that SUPPORTS RESUMING!
Does anybody have a solution to these problems? What are your experiences with the connection speed?
Greetings
Will
PS: The Discussion feature in SD Central does not accept Carriage Returns (ENTER/RETURN/CR), when creating a new post or replying to one. I wrote this in an editor and copied/pasted it.)
WinCustomize Forums
Also the routing changes drastically in frequent periods. For a major customer like Stardock, your ISP should have alternate routing plans to cover problems like that. You should complain about that.
and have installed all programs now. So I apologize for blaming the Stardock Server, too. It was obviously an infrastructure problem.