a little Help , please

with downloads

from WinCustomize Forums
Today as I try to download some wallpapers
I get the " message " i'm not a ( Subscriber )
and need to join before i can do anymore downloads?

Of course I am already a member , So can this be fixed please ?
2,859 views 13 replies
Reply #1 from WinCustomize Forums Top
Did you try logging out then logging back in?
You may need to clear your cache as well.
Offworld Trading Company
Reply #3 from WinCustomize Forums Top
I've cleared cache and re-booted a few times both in I.E. and Firefox
still No luck - get the you need to subscribe message !
Reply #4 from WinCustomize Forums Top
SithLord you are not listed as a subscriber here on WC, did you use the same e-mail address & password that you used to subscribe to log in to this site? And or have you cross referenced your accounts?

It's My Secret
Reply #5 from Stardock Forums Top
I have also tried in both IE and Firefox and get the same results. Something must be wrong because I checked my account settings and its shows that I am a level 4 customer. According to the Wincustomize subscriber resources page I should have Unlimited Power!...I mean downloads - so what gives?
Reply #6 from Stardock Forums Top
MySecret,

Yes: I confirmed that I cross referenced my WC subscription with my Stardock account and they are under the same email address.
Reply #7 from WinCustomize Forums Top
SithLord you are not listed as a subscriber here on WC, did you use the same e-mail address & password that you used to subscribe to log in to this site? And or have you cross referenced your accounts?


Must be just a glitch today - level 4 has unlimited downloads - you don't need a subscription.

WinCustomize User level increases to User Level 4 (Current Customer). Once you purchase any WinCustomize/Stardock product, you will be automatically promoted to User Level 4. This will entitle you to unlimited file downloading on WinCustomize as long as you remain a current customer.
Reply #8 from WinCustomize Forums Top
Then it is probably best to e-mail sales@stardock.com with all of your information. Occasionally it happens, a simple glitch & others have reported prompt & satsifactory results.

It's My Secret
Reply #9 from Stardock Forums Top
Thanks for the clarification Fairyy~...well I am at work right now hopefully this will be resolved by the time I get home or I will be forced to send my apprentice after the WC web admin(s)....
Reply #10 from WinCustomize Forums Top
you all are forgetting i'm the one with the
posted problem , thank you ... for any help
Reply #11 from WinCustomize Forums Top
you all are forgetting i'm the one with the
posted problem , thank you ... for any help


I would write your post on the thread for the site bugs..they only see that thread most of the time. I have found new threads on bugs can go unnoticed. I've noticed the site is a bit wierd today so Im sure they are probably doing something to upgrade.
Here is link to Site bug thread.

WWW Link
Thanks for the clarification Fairyy~...well I am at work right now hopefully this will be resolved by the time I get home or I will be forced to send my apprentice after the WC web admin(s)...


Im sure its just a 'thing' let the poor over worked apprentice rest this afternoon
Reply #12 from WinCustomize Forums Top
AzDude

Then it is probably best to e-mail sales@stardock.com with all of your information. Occasionally it happens, a simple glitch & others have reported prompt & satsifactory results.


It's My Secret

Reply #13 from WinCustomize Forums Top
all seems OK again , Thanks