Tutorials glitch

Hello all for some weird reason the tutorial videos always lag and their audio is all choppy and broken whenever I play them. Any help?
3,942 views 8 replies
Reply #1 Top
Please go to C:\Program Files\Stardock\Totalgaming\GalCiv2 (or wherever you installed the game at), open the debug.err file you find there in notepad, and copy/paste the contents into a post here. This will give us some technical information that can help troubleshoot your problem.
Reply #2 Top
Oh ok, thanks for letting me know. Here it is.

Debug Message: Version v1.31 last updated on: Wed Sep 13 18:41:18 2006
Debug Message: GalCiv2 is activated.
Debug Message: Checking DX Version.
Debug Message: *********DXDiag info follows.*********
System Info
Time: 10/22/2006, 22:11:31
DirectX Version: DirectX 9.0c (4.09.0000.0904)
Machine Name: THE-MIND-OF-GOD
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.050301-1519)
Languages: English (Regional Setting: English)
System Manufacturer: Acer, inc.
System Model: Aspire 3000
BIOS: Phoenix NoteBIOS 4.0 Release 6.0
Processor: Mobile AMD Sempron(tm) Processor 3000+, MMX, 3DNow, ~1.8GHz
Physical Memory: 446MB RAM
Page File: 397MB used, 656MB available
Windows Dir: C:\WINDOWS


Display Info
Display device 1:
Device Name: \\.\DISPLAY1
Card Name: SiS M760GX
Manufacturer: SiS
Chip Type: SiS 760
DAC Type: Internal
Key Device: Enum\PCI\VEN_1039&DEV_6330&SUBSYS_00831025&REV_00
Display Memory: 64.0 MB
Current Display Mode: 1280 x 800 (32 bit) (60Hz)
Monitor Name: Plug and Play Monitor
Monitor Max Resolution: 1600,1200
Driver Name: SiSGRV.dll
Driver Version: 6.14.0010.3750
Driver Date: 6/29/2006 10:26:08
DirectX Acceleration Enabled: Yes



Sound info
Sound device 1:
Description: Realtek AC97 Audio
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_1039&DEV_7012&SUBSYS_00831025&REV_A0
Manufacturer ID: 1
Product ID: 100
Driver Name: ALCXWDM.SYS
Provider: Realtek Semiconductor Corp.
Driver Version: 5.10.0000.6090
Driver Date: 5/19/2006 15:44:52
Type: WDM
Other Drivers:
Acceleration Level: 3
Cap Flags: 0
Min/Max Sample Rate: 0, 0



Debug Message: *********END dxdiag info.*********
Debug Message: Entering WinMain
Debug Message: ******* Starting Game Shell *******
Debug Message: Going Fullscreen
Debug Message: Preparing to change display settings.
Debug Message: Using multilsample setting: D3DMULTISAMPLE_NONMASKABLE
Debug Message: Game Resolution: 1024 x 768
Debug Message: Running fullscreen.
Debug Message: HAL (sw vp): SiS M760GX
Debug Message: D3DPRESENT_INTERVAL_DEFAULT
Debug Message: Refresh rate: 60
Debug Message: Bit Depth: 32 bit.
Debug Message: *********Checking D3DDevice Caps***********************
Debug Message: A full-color cursor is supported in hardware at high and low resolution modes.
Debug Message: RGB in format 6:6:6, Masks reported as ff0000:ff00:ff
Debug Message: Now Fullscreen
Debug Message: Shell initialization complete
Debug Message: ***** Initializing Game *****
Debug Message: Timer Frequency is 0 369e99
Debug Message: Initializing sound card.
Debug Message: initailizing bink
Debug Message: No string tables in D:\PROGRA~1\STARDOCK\TOTALG~1\GALCIV2\Mods\Default/Data/*.str
Debug Message: No files found matching mask D:\PROGRA~1\STARDOCK\TOTALG~1\GALCIV2\Mods\Default\Movies\*.bik
Debug Message: No files found matching mask D:\PROGRA~1\STARDOCK\TOTALG~1\GALCIV2\Mods\Default\Movies\techs\*.bik
Debug Message: No files found matching mask D:\PROGRA~1\STARDOCK\TOTALG~1\GALCIV2\Mods\Default\Gfx\*.png
Debug Message: No files found matching mask D:\PROGRA~1\STARDOCK\TOTALG~1\GALCIV2\Mods\Default\Gfx\Race\*.png
Debug Message: No files found matching mask D:\PROGRA~1\STARDOCK\TOTALG~1\GALCIV2\Mods\Default\sfx\*.wav
Debug Message: No files found matching mask D:\PROGRA~1\STARDOCK\TOTALG~1\GALCIV2\Mods\Default\Music\*.mp3
Debug Message: No files found matching mask D:\PROGRA~1\STARDOCK\TOTALG~1\GALCIV2\Mods\Default\Event Music\*.mp3
Debug Message: Create setup screens.
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: * Collectors Edition *
Debug Message: Set mouse.
Debug Message: Set update timer.
Debug Message: No files found matching mask D:\PROGRA~1\STARDOCK\TOTALG~1\GALCIV2\Mods\Default\Data\*.xml
Debug Message: Clear data definitions.
Debug Message: No files found matching mask D:\PROGRA~1\STARDOCK\TOTALG~1\GALCIV2\Mods\Default\Data\Techs\*.xml
Debug Message: No files found matching mask D:\PROGRA~1\STARDOCK\TOTALG~1\GALCIV2\Mods\Default\Data\ShipComponents\*.xml
Debug Message: No files found matching mask D:\PROGRA~1\STARDOCK\TOTALG~1\GALCIV2\Mods\Default\Data\ShipDefs\*.xml
Debug Message: No files found matching mask C:\Documents and Settings\Troy M. Cole II\My Documents\My Games\GalCiv2\ships\*.xml
Debug Message: No files found matching mask D:\PROGRA~1\STARDOCK\TOTALG~1\GALCIV2\Mods\Default\Gfx\Planets\C0*.png
Debug Message: No files found matching mask D:\PROGRA~1\STARDOCK\TOTALG~1\GALCIV2\Mods\Default\Data\PlanetImprovements\*.xml
Debug Message: No files found matching mask D:\PROGRA~1\STARDOCK\TOTALG~1\GALCIV2\Mods\Default\Data\TerrainColorSchemes\*.xml
Debug Message: No files found matching mask D:\PROGRA~1\STARDOCK\TOTALG~1\GALCIV2\Mods\Default\Data\PlanetDescriptions\*.xml
Debug Message: No files found matching mask C:\Documents and Settings\Troy M. Cole II\My Documents\My Games\GalCiv2\ships\*.shipcfg
Debug Message: No files found matching mask D:\PROGRA~1\STARDOCK\TOTALG~1\GALCIV2\Mods\Default\Data\Anomalies\*.xml
Debug Message: No files found matching mask D:\PROGRA~1\STARDOCK\TOTALG~1\GALCIV2\Mods\Default\Data\Events\*.xml
Debug Message: No files found matching mask D:\PROGRA~1\STARDOCK\TOTALG~1\GALCIV2\Mods\Default\Data\UPIssues\*.xml
Debug Message: No files found matching mask D:\PROGRA~1\STARDOCK\TOTALG~1\GALCIV2\Mods\Default\Data\Invasions\*.xml
Debug Message: No files found matching mask D:\PROGRA~1\STARDOCK\TOTALG~1\GALCIV2\Mods\Default\Data\PoliticalParties\*.xml
Debug Message: No files found matching mask D:\PROGRA~1\STARDOCK\TOTALG~1\GALCIV2\Mods\Default\Data\StarTypes\*.xml
Debug Message: No files found matching mask D:\PROGRA~1\STARDOCK\TOTALG~1\GALCIV2\Mods\Default\Data\StarbaseModules\*.xml
Debug Message: Reading Star Names
Debug Message: Reading Star Names... Done
*DEBUG ERROR: ***TutorialWnd: Unknown edit field Totorial_GridList_Entry type: CustomListEntry ***
Debug Message: TutorialWnd: Cannot find OBJID Totorial_All_Button
Debug Message: TitleWnd: Quit Button.
Debug Message: Posting WM_CLOSE message.
Debug Message: WM_CLOSE message received.
Debug Message: GameUninitialize start
Debug Message: Killing Galaxy
Debug Message: Killing threads.
Debug Message: Kiling civs.
Debug Message: Killing ships.
Debug Message: Killing rallypoints.
Debug Message: Killing misc objects.
Debug Message: Killing stars.
Debug Message: Killing anomalies.
Debug Message: Killing space resources.
Debug Message: Killing colonies and planets.
Debug Message: killing scenario.
Debug Message: Clearing Turn Event Log
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: Clear data definitions.
Debug Message: Killing Galaxy: Completed
Debug Message: Shutting down sound system.
Debug Message: Clearing sound and music handles.
Debug Message: GameUninitialize end
Debug Message: Device not cleared. 1 counts left.
Debug Message: D3D not cleared. 1 counts left.
Debug Message: Destroying Window.
Debug Message: Main Shell terminating normally
Reply #4 Top
Go into the options menu and turn off antialiasing. That's what fixed it for me.
Reply #6 Top
I had the same issue with them, but then I tried turning on full screen mode, and that seemed to fix it, at least for the 5 tutorials I have watched
Reply #7 Top
Ok that did the trick, thanks for the help. Also, anyone know how I can update my game to version 1.41?
Reply #8 Top
The 1.41 patch is available on Stardock Central.