cant start game

from GalCiv2 Forums
After selecting the play game button on the launch pad the screen goes blank as to start the game but never does. this hapened after installing beta 4 so i decided to try and reinstall but it does the same thing on a fresh install no updates. ive already submitted a smart exception report but I dont know if that will help.
3,725 views 10 replies
Reply #1 from GalCiv2 Forums Top
Post your debug.err log from you main game folder here and let us see if we can help.
Reply #2 from GalCiv2 Forums Top
Debug Message: Version v1.0 last updated on: Mon Feb 6 12:52:05 2006
Debug Message: Could not find a TGN Serial No.
Debug Message: *********DXDiag info follows.*********
System Info
Time: 4/15/2006, 08:58:05
DirectX Version: DirectX 9.0c (4.09.0000.0904)
Machine Name: TJ
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.050301-1519)
Languages: English (Regional Setting: English)
System Manufacturer: Dell Computer Corporation
System Model: Dimension 8300
BIOS: Phoenix ROM BIOS PLUS Version 1.10 A03
Processor: Intel(R) Pentium(R) 4 CPU 2.80GHz
Physical Memory: 1022MB RAM
Page File: 452MB used, 2474MB available
Windows Dir: C:\WINDOWS


Display Info
Display device 1:
Device Name: \\.\DISPLAY1
Card Name: ALL-IN-WONDER 9600 SERIES
Manufacturer: ATI Technologies Inc.
Chip Type: ATI RADEON 9600 Series AGP (0x4150)
DAC Type: Internal DAC(400MHz)
Key Device: Enum\PCI\VEN_1002&DEV_4150&SUBSYS_47221002&REV_00
Display Memory: 256.0 MB
Current Display Mode: 1280 x 960 (32 bit) (60Hz)
Monitor Name: Plug and Play Monitor
Monitor Max Resolution: 1600,1200
Driver Name: ati2dvag.dll
Driver Version: 6.14.0010.6606
Driver Date: 3/21/2006 20:56:42
DirectX Acceleration Enabled: Yes



Sound info
Sound device 1:
Description: SoundMAX Digital Audio
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_8086&DEV_24D5&SUBSYS_01571028&REV_02
Manufacturer ID: 1
Product ID: 100
Driver Name: smwdm.sys
Provider: Analog Devices
Driver Version: 5.12.0001.3555
Driver Date: 2/28/2003 10:17:18
Type: WDM
Other Drivers:
Acceleration Level: 3
Cap Flags: 0
Min/Max Sample Rate: 0, 0



Debug Message: *********END dxdiag info.*********
Debug Message: Entering WinMain
Debug Message: ******* Starting Game Shell *******
Debug Message: Going Fullscreen
Debug Message: Preparing to change display settings.
Debug Message: Using multilsample setting: D3DMULTISAMPLE_6_SAMPLES
Debug Message: Could not create the render device using default format. Switching to 16bit
Debug Message: Using multilsample setting: D3DMULTISAMPLE_NONE
Debug Message: Could not create the render device.
Debug Message: InitializeDirect3D Failed.
Debug Message: Now Fullscreen
Debug Message: Shell initialization complete
Debug Message: WM_CLOSE message received.
Debug Message: GameUninitialize start
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Reply #4 from GalCiv2 Forums Top
I was able to get to Irc chat and someone sugested to go to \My Documents\My Games\GalCiv2 and delete the "perfs" file.
Reply #5 from GalCiv2 Forums Top
Might I suggest you get the 1.0x patch? It seems to be you are running the basic 1.0 release version which had some problems (card overheating I believe). Give it a try and see if it runs.

As for the "perfs" file, I believe he meant "Pref.ini" located in that folder. Which might help (as it will reset the game to default settings).

If that still doesn't help, then you might want to look up a new sound driver. It seems a little old.
Reply #6 from GalCiv2 Forums Top
I have updated to beta 4, I posted that just after I reinstalled. as for the sound driver, sound max is telling me to go to dell and I have never found a driver on dells site, do you have another recomendation?
Reply #7 from GalCiv2 Forums Top
Debug Message: Version v1.0 last updated on: Mon Feb 6 12:52:05 2006

I have updated to beta 4

obviously something is wrong here

I would suggest this : uninstall the game, delete the galciv2 install folder completely and reinstall, and update the game again, if after that you still get that beta revision difference I would delete (after backup) the folder :
My Documents\My Games\GalCiv2


Reply #8 from GalCiv2 Forums Top
no no no, sory I was unclear. I posted the debug after a fresh install, since then I have updated to beta 4. I have poor writing comprehention, and poor spelling as well.
Reply #9 from GalCiv2 Forums Top
hum, you know... there's no point in posting a debug.err which has nothing to do with your beta4 problem ...
anyway, did you try deleting the prefs.ini file or the folder ?
Reply #10 from GalCiv2 Forums Top
actualy, I had this problem with both the fresh install and beta 4 update. and yes I did delete the file a while ago and it worked, sory for dragging this out as long as I did.