Activation error 0

from GalCiv2 Forums
Hello,
I am getting an activation error 0 when trying to activate galciv 2. I uninstalled the beta, and downloaded new version, everything went well I think but activation error 0 pops up at end.
I emailed the log yesterday but no response..all the log says anyway is this:
Application start: 2006-2-17 0.5.10
Silent mode
Mode 2
Submitting activation request...
Download: success
Result parsing error (1)
Error activating the product

Strange thing is when error pops up instead of email,password etc, it says: %email,%password...not the values..anyone seen this??

ap
10,502 views 12 replies
Reply #1 from Stardock Forums Top
You emailed the log to kwilas@stardock.com? Right-click on the app in Stardock Central, select the Activate w/logging option, and it should make an activate.log in the sdcentral directory.
Reply #2 from Stardock Forums Top
Yes I did email it to that address..the entire contents are the same as in my post..not much really...When I installed the pre version, I did it to a different directory than the beta..i noticed the sig.bin was left behind in the beta dir..copying that to the directory where gc2 is now installed, and no more activation in SDC..this the file that is getting the parse error??

ap
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Reply #5 from GalCiv2 Forums Top
i got this error to, but i also got error 4 (what ever that means). i think it has something to do with you account infomation but i'm not to sure?
Reply #6 from GalCiv2 Forums Top
I now get this error too, and emailed support...


Please be patient and support should be able to help you sort it out. Make sure you recieved the automated response to your mail giving you a ticket number, if not, check your spam/bulk folders.
Reply #8 from GalCiv2 Forums Top
YES! Error0 isnt coming up anymore, i just need to sort out error4.
Reply #9 from GalCiv2 Forums Top
i emailed them 3 days ago, no responds.


What is your ticket number? I asked them to look up tickets under your email, but there are none under the address on your forum account.
Reply #10 from GalCiv2 Forums Top
i thought the ticket came with the email? i am so lost
Reply #11 from GalCiv2 Forums Top
Ok i got the Email, and this is what it says...  



"Hi,

Thank you for your email.

Your email has been filtered and has -NOT- been read due to the following reasons...

1) It matched or contained key items which caused it to be flagged as spam
2) It did not have a subject
3) The body of your email was blank
4) The attachment was a BMP file. To conserve size, please convert it to a JPG or GIF.
5) It contained profanity or abusive language
6) You use a mail filtering/certification system, which requires us to validate our email address

Please restructure your email and resend it so that we may assist you.

Please do not reply to this email.

Thank you,
Stardock Support."
Reply #12 from GalCiv2 Forums Top
Then please do as it says:

Please restructure your email and resend it so that we may assist you.


Failing that you can manually open a ticket at the esupport site.