I'll get right to it. I want to congratulate Stardock on their magnificent customer-friendly attitude. In the big heap that the software-industry has become, it seems you didn't forget that customers are what keeps companies going. In the past I sometimes really got frustrated about other companies' behaviour towards game-development and fan-community handling in the proces (pre- and post-release, as I'm sure you will continue, as allready promised, this positive attitude in the months after the release of GCII). In the past I witnessed companies who would not even recognise a patently obvious bug (though the whole community was complaining about it), they kept on claiming there was no bug. They only fixed the bug with an expansion-pack (only at that time did they publicly admit that there had been a bug). Needless to say, without buying the expansion: no bug-fix... Though I had been a costumer from their first release, they definetly lost me in the proces. Their games are in my opinion a real loss of potential. If they would only pursue a better policy, I'm sure their games could become genuine classics, instead of the deciptive classics they're being held for at the moment (due to good reviews; that's why I sometimes doubt how far reviewers go into games, because okay, at the surface their games look fantastic). Now, I'm likewise inclined to say that Stardock is behaving in exactly the oposite way and therefor deserve every credit. Since I can be defined as a satisfied Stardock-customer (and fan in the making), I wanted to voice my satisfaction. But I want also want to voice a concern: don't grow to big, stay the way you are and keep on going on that fantastic policy of yours.
Truly yours,
Luca C.