Multiplicity 4

Former master demands product key, and mouse cursor visible when moving to other computer's screen

from Stardock Forums

Windows Version Number: Windows 10 22H2 (19045.7663) on master, Windows 11 25H2 (26200.9457) on slave
App Version: 4.07

So, I recently bought Multiplicity 4, and installed it so that the master is on my gaming computer, and the slave is my 2nd computer. After I swapped them (for reasons unrelated to this), making the master slave, and vice versa, writing the product key in on the new master, I started getting the popup shown here https://i.imgur.com/sTgTcBH.png - I hesitate writing it in because when I swapped I was told that I couldn't have the key on both computers (or something to that effect). There doesn't seem to be any issues with this, as it (so far) only appears once some time after I start the computer or reboot, and nothing seems to be restricted.

Also, maybe not a bug as such, but an annoying thing that I noticed after swapping, when I move the mouse pointer from the slave (on the left side) over to the master (on the right), the pointer gets stuck on the edge. Is it possible to hide the pointer as it moves to another screen connected with Multiplicity?

Stardock Software Object Desktop DesktopX Bug Reports multiplicity Type: Bug Report
305 views 7 replies
Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. From what I know you will need to deactivate from your old master pc, since it is not needed for secondary multiplicity system. And only activate it on the new master system.

Use this guide to review and manage your activation. : https://support.stardock.com/space/SHC/1260191763/How+to+review+and+manage+your+current+activations. Try it and report back if you still need assistance.

Thank you,
Basj,
Stardock Community Assistant.

Reply #2 from Stardock Forums Top

Yes, I did deactivate it on the computer that was changed from master to slave already, but now it requests the key again. The former master has been set to be secondary computer.

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Reply #3 from Stardock Forums Top

Have you looked into your actual product page and see if it was actually deactivated? Use the steps mentioned in the link I posted above.

Thank you,

Basj,
Stardock Community Assistant

Reply #4 from Stardock Forums Top

It is deactivated on the gaming computer, and only active on the streaming computer as it should be. The issue is that the gaming computer still requests the product key even if it's now set to being the slave. 

Reply #5 from Stardock Forums Top

Please try, uninstall Multiplicity, reboot immediately (important), download latest version available in your account product download page: https://store.stardock.com/myaccount/products. Install it, reboot immediately again.  

If that don't work, Please try purge and reinstall steps as mention here : https://support.stardock.com/space/SHC/1347158073/Multiplicity+purging+and+re-installing. Just make sure to redownload the latest version from your account page. Reboot after the purge. Reinstall and reboot again after the installation. Retest and report back here.

Thank you,
Basj,
Stardock Community Assistant.

 

Reply #6 from Stardock Forums Top

So, just to confirm, I do this only on the gaming computer, the slave that requests the key?

Reply #7 from Stardock Forums Top

Do it on the secondary first, the one that request the key.

Thank you,

Basj,
Stardock Community Assistant