Pro 3

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I have Multiplicity 3 as I cannot use 4 because my second machine has to run Windows 7 so I can use Virtual PL 2007 for a DOS program. 

I recently bought a new machine and made it the primary. I am trying to connect my old Windows 11 along whit the 7 machine, but Stardock won't let me connect more than one machine at a time when I paid for Pro. Stardock seems to think I can resolve this accounting issue here. They find it much easier to push it off of them and have me spend time looking for another resolve than just answering my account issue.

multiplicity
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Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. For account issue, please raise support ticket using the link below, use the "Ask a Question" option. Include all information details. Remember to record down the ticket number for future reference if needed. Do not raise multiple ticket, that will make your ticket back to the end of the line. Send once and wait. Ticket will be answer by the order they send in.

https://stardock.atlassian.net/servicedesk/customer/portal/4/group/14 

Thanks
Basj,
Stardock Community Assistant

Reply #2 from Stardock Forums Top

Thanks, but I emailed them two times about it and both times they gave me forum links. The only time I seem to get a response is when I have a payment issue. 
their time appears to be way more valuable than my time. 

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Reply #3 from Stardock Forums Top

Please try the internal ticket steps I mentioned above. After you have created the ticket and if you still don't get an answer, after some times, please report back here with your ticket number.

Thank you,

Basj,
Stardock Community Assistant

Reply #4 from Stardock Forums Top

Hi Big Sky Cabinets,


I have Multiplicity 3 as I cannot use 4 because my second machine has to run Windows 7 so I can use Virtual PL 2007 for a DOS program. 

I recently bought a new machine and made it the primary. I am trying to connect my old Windows 11 along whit the 7 machine, but Stardock won't let me connect more than one machine at a time when I paid for Pro. Stardock seems to think I can resolve this accounting issue here. They find it much easier to push it off of them and have me spend time looking for another resolve than just answering my account issue.
End of quote

To be clear: This software question is not an account issue, unless you are asking for a refund of an order, or other Stardock account related concern.  In which case, we'll be more than happy to follow up through your support request ticket (reference: SSN-99488).  

As for licensing, Secondary computers (KVM or Seamless) do not require activation - only Primary computers do.  Therefore, your single license purchase of Multiplicity 3 should allow you to control any Multiplicity 3 Secondary PCs that the app is compatible with.  

If, however, you are asking to KVM from the Secondary to another Secondary (as pictured below)...

... that would indeed require an additional license.  

Best regards,

Adam McGuinness
Stardock Support Specialist

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