Hello,
Sorry to hear you are having issues. Please try, uninstall Start11, reboot immediately (important), download latest version available in your account product download page: https://store.stardock.com/myaccount/products.  Install it, reboot immediately again. Retest it and report back.

If the issue still appear, we need to know more information.

1. Windows 10 or 11? Also need its full version and OS Build number. Use Winver.exe to get these numbers.
2. Start11 full version number install.

Thank you,
Basj,
Stardock Community Assistant.

Please try these setting:

Thank you,

Basj,
Stardock Community Assistant

I mean change that setting to those other two option and see if the issue still appear. Did you check that?

Thank you,

Basj,
Stardock Community Assistant

Next. please try Clean boot: https://support.stardock.com/space/SHC/1334935592/Start11+Clean+Boot. Do note that Clean boot need to be done with care. Try it and report back.

Note: Need to turn the Auto touch mode back on.

Thank you,

Basj,
Stardock Community Assistant

Hello,
For refund, please raise support ticket using the link below, use the "Refunds" option. Include all information details. Remember to record down the ticket number for future reference if needed. Do not raise multiple ticket, that will make your ticket back to the end of the line. Send once and wait. Ticket will be answer by the order they send in.

https://stardock.atlassian.net/servicedesk/customer/portal/4/group/13 

Thanks
Basj,
Stardock Community Assistant