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peterd
peterd
Join Date 07/2004
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Unable to download stardock software

November 16, 2025 3:11:18 PM from Stardock ForumsStardock Forums

Is anyone else having an issue downloading updates to their object desktop applications? eg Start11 tells me I have an update, but when I click 'Download & install' it gets stuck downloading '0 bytes of 54.49MB' and just stops there. Also happening for Fences6 update, either through the application or using object desktop. I have tried browsing directly to cdn.stardock.us and it is timing out in the browser if that helps?

This has been happening for about 1 week now. I have an active object desktop subscription.

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peterd
bdsams
Join Date 04/2013
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Reply #1 November 16, 2025 3:26:10 PM
from Stardock ForumsStardock Forums

Sorry for the issues, almost certainly is going to be an IP related block, we have been getting hit by a ton of AI bots hitting all the forums and conveniently, all at the same time. 

Can you DM your IP address and I will take a look and make sure to get you download links.

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peterd
peterd
Join Date 07/2004
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Reply #2 November 16, 2025 4:32:26 PM
from Stardock ForumsStardock Forums

Thanks, IP sent

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peterd
PeteNZ2
Join Date 11/2025
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Reply #3 November 21, 2025 12:25:35 AM
from Stardock ForumsStardock Forums

I'm also have the same problem updating Start11v2

updater stuck at 0 bytes for weeks

A tracert to cdn.stardock.us [66.79.209.94] timeouts after reaching "tnmi-static-186-255-142-209.ip.telnetww.com [209.142.255.186]"

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peterd
basj
Join Date 03/2001
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Reply #4 November 21, 2025 1:21:22 AM
from Stardock ForumsStardock Forums

Please try download it directly from your account product page: https://store.stardock.com/myaccount/products 

Thank you,

Basj,
Stardock Community Assistant

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peterd
PeteNZ2
Join Date 11/2025
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Reply #5 November 21, 2025 1:34:18 AM
from Stardock ForumsStardock Forums

I have already tried that several times and it fails.

This site can’t be reached

 

cdn.stardock.us took too long to respond.

 

 

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peterd
hirokak
Join Date 03/2014
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Reply #6 November 21, 2025 1:39:17 AM
from Stardock ForumsStardock Forums

私もStart11v2のアップデートで同じ問題が発生しています
アカウントの製品ページから直接ダウンロードしてみてください:  https://store.stardock.com/myaccount/products 

ダウンロードできません

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peterd
hirokak
Join Date 03/2014
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Reply #7 November 21, 2025 1:40:49 AM
from Stardock ForumsStardock Forums

このサイトにアクセスできません

cdn.stardock.us からの応答時間が長すぎます。

 

次をお試しください

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peterd
hirokak
Join Date 03/2014
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Reply #8 November 21, 2025 1:42:08 AM
from Stardock ForumsStardock Forums

最近Stardockのサイトが遅くなっています

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peterd
basj
Join Date 03/2001
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Reply #9 November 21, 2025 1:57:14 AM
from Stardock ForumsStardock Forums

Quoting PeteNZ2,
reply 5

I have already tried that several times and it fails.

This site can’t be reached

 

cdn.stardock.us took too long to respond.

 

 

Quoting hirokak,
reply 6

私もStart11v2のアップデートで同じ問題が発生しています
アカウントの製品ページから直接ダウンロードしてみてください:  https://store.stardock.com/myaccount/products 

ダウンロードできません

I tested and I can still able to download. Perhaps, you can DM Brad (Reply#1) your IP address, for him to review it.

Also, consider using VPN/

Thank you,

Basj,
Stardock Community Assistant

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peterd
rlinden12
Join Date 01/2013
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Reply #10 November 21, 2025 5:11:08 AM
from Stardock ForumsStardock Forums

I also cannot download direct from Stardock!

I finally had to use a VPN to download the latest version...

Bloody awful!!!!

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peterd
PeteNZ2
Join Date 11/2025
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Reply #11 November 21, 2025 4:04:24 PM
from Stardock ForumsStardock Forums

I am not using a VPN !!  .

Stardock please provide an alternate download option.

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peterd
basj
Join Date 03/2001
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Reply #12 November 21, 2025 6:42:22 PM
from Stardock ForumsStardock Forums

Quoting PeteNZ2,
reply 11

I am not using a VPN !!  .

Stardock please provide an alternate download option.

As mentioned above, please PM/DM (Private Message) Brad your IP address, he will try to unblock your IP address so you can download it normally.

To PM, left click on his avatar, a drop down menu shall open->Choose Private message.

Thank you,

Basj,
Stardock Community Assistant

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peterd
Kohei Karino
Join Date 11/2005
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Reply #13 November 22, 2025 3:05:38 AM
from Stardock ForumsStardock Forums

私も同じ問題が発生しています。
I'm having the same problem.

 

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peterd
basj
Join Date 03/2001
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Reply #14 November 22, 2025 4:07:24 AM
from Stardock ForumsStardock Forums

Quoting Kohei Karino,
reply 13

私も同じ問題が発生しています。
I'm having the same problem.

Hello,
Sorry to hear you are having issues. Please refer to reply#1 above.

Thank you,
Basj,
Stardock Community Assistant.

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peterd
Kohei Karino
Join Date 11/2005
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Reply #15 November 22, 2025 4:36:05 AM
from Stardock ForumsStardock Forums

I sent my IP address to PM.

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peterd
hirokak
Join Date 03/2014
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Reply #16 November 27, 2025 8:28:35 PM
from Stardock ForumsStardock Forums

本日（11/28）無事にアップデートできました。
ありがとうございました。

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peterd
basj
Join Date 03/2001
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Reply #17 November 27, 2025 8:44:22 PM
from Stardock ForumsStardock Forums

Quoting hirokak,
reply 16

本日（11/28）無事にアップデートできました。
ありがとうございました。

Great, glad to hear that.

Thank you,

Basj,
Stardock Community Assistant

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peterd
Kohei Karino
Join Date 11/2005
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Reply #18 November 28, 2025 5:40:08 AM
from Stardock ForumsStardock Forums

The problem has been resolved.

Thank you.

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peterd
basj
Join Date 03/2001
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Reply #19 November 28, 2025 5:44:12 AM
from Stardock ForumsStardock Forums

Quoting Kohei Karino,
reply 18

The problem has been resolved.

Thank you.

Great, glad to hear that.

Thank you,

Basj,
Stardock Community Assistant

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