Fences Roll Down

from Stardock Forums

In the past 4-5 days the 4 fence rollups across the top of my desktop screen drop down, 1 at a time, in no certain pattern, and are blacked out when they drop. the only way I can get one to roll up is to exit out of the screen I'm in and come back in. Rarely has the same roll up dropped down, it's another one of the 4. I've tried everything but uninstall/reinstall. Is there anything else I can do?

Thanks, 

KK

Moved to Fences area

stardock software fences
3,241 views 9 replies
Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. But, we need more information to understand it better.

  1. Windows 10 or 11? Also need its full version and OS Build number. Please use Winver.exe to get these numbers.
  2. Fences full version number.
  3. Post video or some screenshot showing us your issue.

Thank you,
Basj,
Stardock Community Assistant.

Reply #2 from Stardock Forums Top

UPDATE

 I discovered what was causing the problem with sporadic blacked out fence roll downs. It was apparently a downloaded desktop wallpaper image that was causing this. Changing the wallpaper and I inadvertently made the problem go away. Brought the wallpaper up again and down come the blacked out fence rollups. Yes, that wallpaper is no longer on my computer. Being computer semi literate, I haven't a clue how the wallpaper and Fences interacted to cause this, but am thankful it's gone.  

Basj, thank you for responding. 

Best,

KK

SoundPackager - Customize the Windows sound scheme
Reply #3 from Stardock Forums Top

Great, glad to hear that you have figure it out. Would like to know if the wallpaper is animated type? And does to work with specific wallpaper manager like Wallpaper engine?

Thank you,

Basj,
Stardock Community Assistant

Reply #4 from Stardock Forums Top

The wallpaper wasn't animated and was from one of the large sites that provides free wallpaper downloads, and a site I've used in the past. No wallpaper manager involved. 

KK

Reply #5 from Stardock Forums Top

That is strange. Never knew a normal image file can do something to your system.

Thank you,

Basj,
Stardock Community Assistant

Reply #6 from Stardock Forums Top

One thought: Instead of the usual JPG files, images from a few of the sites download as PNG which means I route them through Paint to open. I looked for the particular image that caused this issue, but couldn't find it...perhaps it was pulled. Anyway, it was a PNG file. Does this add to the confusion or clarity? 

KK

Reply #7 from Stardock Forums Top

Perhaps, I know PNG also can have layers data in it, perhaps it can also have other "data" in it. What you can do is convert it jpg and see if the same image have the same issue in jpg.

Thank you,

Basj,
Stardock Community Assistant

 

Reply #8 from Stardock Forums Top

Like I mentioned earlier, after deleting it from my PC, I attempted to find it online but wasn't able to. I've converted PNG to JPG many times and never had a problem. 

Take care

KK

Reply #9 from Stardock Forums Top

Got it.. thank you.

Basj,
Stardock Community Assistant