Start11 is installed and activiated, but still get Win11 menu, not Start11 menu

from Stardock Forums

I've installed and activated Start11, but it will not open. The taskbar icon is from Start11, but Start11 menu does not appear.

start menu products
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Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. Please try, uninstall Start11, reboot immediately (important), download latest version available in your account product download page: https://store.stardock.com/myaccount/products. Install it, reboot immediately again. Retest it and report back.

Thank you,
Basj,
Stardock Community Assistant.