Stardock Forums
Hi, I'm having problems connecting my two PCs. They're both set to a private network, as required by the program. Please help. I only have a few days left to test.
Thanks.
Hello,
I have forwarded your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience. Thank you.
Basj,
Stardock Community Assistant
Hi MikymeoTwitch2155,
If you're seeing that connection failed message, you'll want to first make sure your Encryption Key is the same on both computers (Security tab -> Change encryption key). You can also double check your computer name and IP address are correct.
If the above things are correct, a common issue would stem from firewall port settings. The link below documents how you can test if that's the case and then resolve with an included batch file.
Please let us know if this helps and if you have any other questions.
Best regards,
Adam McGuinness
Stardock Support Specialist
Sorry to read that but can you give us a bit more information?
Is the Secondary Seamless PC on the same subnet \ network?
Can you ping it?
Sean Drohan
Stardock Product Lifecycle Manager
They're both connected to the same switch where the gigabit comes in.
Can you ping the Secondary from the Primary?
Sean Drohan
Stardock Product Lifecycle Manager
Unfortunately, I can't tell you now because I'm working, but if any of you are available in 2 and a half hours, I can also connect you to my computers
no ping, they don't communicate even if they can be seen on the network
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