icons not moving when fences started

get a circle with red line

from Stardock Forums

icons not moving when fences started

fences
4,639 views 7 replies
Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. But, I really not sure what you mean by "icons not moving when Fences started". Need more details.

  1. Windows 10 or 11? Also need its full version and OS Build number. Please use Winver.exe
  2. Fences full version installed.
  3. Post a video showing us your issue, would help us understand your issue better.

Thank you,
Basj,
Stardock Community Assistant.

Reply #2 from Stardock Forums Top

my desktop icons have a circle with a red slash when i try to move them after fences pro is active

Windows 11 home10.26100

 

Groupy 2 - Organize multiple applications into grouped tabs on your Windows desktop
Reply #3 from Stardock Forums Top

Please give us full information as requested above. Please use Winver.exe to get the OS Build number. Need Fences full version number too. And a video would help us understand your issue better.

Thank you,

Basj,
Stardock Community Assistant

Reply #4 from Stardock Forums Top

ost Name:                     MICHAEL-LAPTOP

OS Name:                       Microsoft Windows 11 Home

OS Version:                    10.0.26100 N/A Build 26100

OS Manufacturer:           Microsoft Corporation

OS Configuration:          Standalone Workstation

OS Build Type:                Multiprocessor Free

Reply #5 from Stardock Forums Top

Hello,
I believe Fences v1 not compatible with Windows 11. It is best to upgrade to Fences 6.

Thank you,
Basj,
Stardock Community Assistant.

Reply #6 from Stardock Forums Top

thank you that worked, but I got charged 3 times can you refund me 

 
 

Below you will find a list of your product keys associated with this email address. If you are still experiencing trouble activating your products, please contact support via https://stardock.a😊C1EAE

Fences® A😊EAD4F

 
Reply #7 from Stardock Forums Top

Hello,
For refund, please raise support ticket using the link below, select the "Refunds" option. Include all information details. Remember to record down the ticket number for future reference if needed. Do not raise multiple ticket, that will make your ticket back to the end of the line. Send once and wait. Ticket will be answer by the order they send in.

https://stardock.atlassian.net/servicedesk/customer/portal/4/group/13 

Thanks
Basj,
Stardock Community Assistant