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Fehler Die eingegebene Seriennummer ist auf ein anderes Konto registriert.

Guten Tag,

Ich habe ObjectDocks am 11.11.2015 gekauft. Jetzt habe ich einen neuen PC mit Windows 11 bekommen und die Software dort installiert. Der alte PC ist nicht mehr in Betrieb. Wenn ich die Software registriere, erhalte ich die Meldung

Fehler

Die eingegebene Seriennummer ist auf einem anderen Konto registriert.

Ich habe aber gar kein anderes Konto und auch meine E-Mail-Adresse aus der Bestellung hat sich nicht geändert?

Was läuft da falsch?

Ich hoffe, Sie können mir helfen.

Danke und Gruß

accounts and activation help

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Hello,
Sorry to hear you are having issues. But, when you purchased back in 2015, which version of ObjectDock you purchased? And, which ObjectDock you're trying to activate now? If you trying to activate ObjectDock v3, I believe, it will not be activate using older version activation key number.

Thank you.
Basj,
Stardock Community Assistant.

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Ich habe die Version 2.2 gekauft und habe auch genau diese Version installiert.

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Die Seriennummer ist auch gültig. Nur das verknüpfte E-Mailkonto angeblich nicht.

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If this is an account issue please raise support ticket using the link below, use the "Ask a Question" option. Include all information details. Remember to record down the ticket number for future reference if needed. Do not raise multiple ticket, that will make your ticket back to the end of the line. Send once and wait. Ticket will be answer by the order they send in.

https://stardock.atlassian.net/servicedesk/customer/portal/4/group/13

Thanks
Basj,
Stardock Community Assistant

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