av/firewall alrerady disabled

cant install uninstaller.exe

from Stardock Forums

It refuses to install this latest update simply says do you wish to go to the page that tells you its a fire wall problem,

to which i already disabled it.

So now what?

This is kinda of a pain in the ass gang. Never had this issue until today.

start menu products
726 views 4 replies
Reply #1 from Stardock Forums Top

Nevermind, found the problem.

I recently put a VPN on my computer  

and forgot about it, disabled it and everything now works as advertised.

I'd leave this as a reminder for those that forget their VPN is active.

Reply #2 from Stardock Forums Top

Great, glad to hear that. Appreciate you taking time to report it here.

Thank you,

Basj,
Stardock Community Assistant

Sins of a Solar Empire II
Reply #3 from Stardock Forums Top
 
 

Thanks for the heads-up, wolveryne60, I ran into the same issue and wouldn’t have thought to check my VPN either. Appreciate the follow-up!

Reply #4 from Stardock Forums Top

We can see how this could be an issue for activating post install, but not the install itself - there is nothing the installer is doing that needs to reach out to the internet - if it did need to, we would be in trouble as plenty of business clients install in VPN \ internet isolated environments.

Can either of you recreate the conditions and send us a screenshot and \ or a log of why it was blocked and what VPN product is it is?

Sean Drohan
Stardock Product Lifecycle Manager