Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. Need to know more on your system.

  1. You on Windows 10 or 11? Also need its full version numbers.
  2. Do you have special security software such as Websense/Forcepoint install in your system?
  3. Any special security setting you setup in your system?

Thank you,
Basj,
Stardock Community Assistant.

Reply #2 from Stardock Forums Top

Dear Basj,

Thank you for your reply.

1. Windows 11, version 24H2 (OS Build Number 26100, 4484).
2. Eset NOD32 antivirus & Windows security
3. Bitlocker drive encryption & User Account Control (UAC) on level 2, 

All the best,

Merel

SoundPackager - Customize the Windows sound scheme
Reply #3 from Stardock Forums Top

If you disable all the security setting temporarily does the installation continue without issue?

Thank you,

Basj,
Stardock Community Assistant

Reply #4 from Stardock Forums Top

Dear Basj,

Thanks for  your help. I don't know how to do these things and also I'm not comfortable disabling security. Therefore I requested a refund.

All the best, 

Merel

Reply #5 from Stardock Forums Top

For refund, please raise support ticket using the link below, use the "Refund" option. Include all information details. Remember to record down the ticket number for future reference if needed. Do not raise multiple ticket, that will make your ticket back to the end of the line. Send once and wait. Ticket will be answer by the order they send in.

https://stardock.atlassian.net/servicedesk/customer/portal/4/group/13 

Thanks
Basj,
Stardock Community Assistant