Secondary Computer Connects, Screens Don't Show, No Controls

from Stardock Forums

I cannot get the secondary computer to respond. It has been added and the correct code is used. When I click Test, it says Success!. It does not, however, show up on the seamless connections screen (although it shows up on the right hand side under "add computer").

I have rebooted both machines. I have installed and reinstalled Multiplicity.  I have gone through Stardocks inane and onerous entering the registration codes multiple times. I have flushed the DNS. 

Nothing.


What do I do?

multiplicity
1,938 views 5 replies
Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. Need more information.

  1. Windows 10 or 11? Also need its full version and OS Build number. Please use Winver.exe.
  2. Multiplicity full version number.

Thank you.
Basj,
Stardock Community Assistant.

Reply #2 from Stardock Forums Top

Primary: Windows 11 Pro v 23h2 Build 22631.5413
Secondary: Windows 11 Home 10.0.26100 Build 26100

 

Multiplicy number 4.01 Pro

Sins of a Solar Empire: Rebellion
Reply #3 from Stardock Forums Top

Hello,
I have forwarded your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

Reply #4 from Stardock Forums Top


I cannot get the secondary computer to respond. It has been added and the correct code is used. When I click Test, it says Success!. It does not, however, show up on the seamless connections screen (although it shows up on the right hand side under "add computer").

I have rebooted both machines. I have installed and reinstalled Multiplicity.  I have gone through Stardocks inane and onerous entering the registration codes multiple times. I have flushed the DNS. 

Nothing.

What do I do?

Even though you mention 'Seamless', the issue you are detailing does not match its function - nothing 'shows up' when you do a Seamless connection.  What it sounds like you are trying to do is create a remote KVM connection.  I would ask that you review this for starters:

https://support.stardock.com/space/SHC/1287815196/Multiplicity+Seamless+vs+KVM+confusion

If that helps, but you still have issues, you will, no doubt, have more complete questions for us.

Sean Drohan
Stardock Product Lifecycle Manager 

Reply #5 from Stardock Forums Top

You did drag the computer from the right hand side onto the grid?