License Stopped Working, Cannot Re-Activate

from Stardock Forums

Hello,

One of our Multiplicity hosts suddenly complained that the license has expired. This is a Multiplicity 4 Pro license purchased about a month ago. I attempted to re-activate, but it tells me that the license key is invalid. I copied it directly from the email I received from Stardock.

Please advise.

Thanks,

Kerry

multiplicity
1,413 views 2 replies
Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. Look like an account issue. Please raise support ticket using the link below, use the "Ask a Question" option. Include all information details. Remember to record down the ticket number for future reference if needed. Do not raise multiple ticket, that will make your ticket back to the end of the line. Send once and wait. Ticket will be answer by the order they send in.

https://stardock.atlassian.net/servicedesk/customer/portal/4/group/13

Thanks
Basj,
Stardock Community Assistant

Reply #2 from Stardock Forums Top


Hello,

One of our Multiplicity hosts suddenly complained that the license has expired. This is a Multiplicity 4 Pro license purchased about a month ago. I attempted to re-activate, but it tells me that the license key is invalid. I copied it directly from the email I received from Stardock.

Please advise.

Thanks,

Kerry

 

If you can send me a DM (if you havent opened a ticket yet) with your license key, I can help get this sorted out.

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